Data Analyst – Workforce Planning

Cons Workforce Planning - OW08BE

Sr Cons Workforce Planning - OW07BE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.          

Data Analyst – Workforce Planning

The Workforce Planning Consultant is accountable for the development and maintenance of comprehensive staffing models supporting Operations Service/Call Centers. The models determine resource (staff) requirements for workload demands. The models contemplate business processes, staff productivity, timeliness, growth, invest initiatives, transfer of work, as well as turnover and hiring. The position works very closely with other members of the Operations and Finance teams and is critical in the development of annual operating plan/budget and regular outlooks.

RESPONSIBILITIES

• Act as liaison between Operations, Training, HR, Finance and Expense business partners with regards to staffing and capacity planning. Develop and maintain strong working relationships with partners.
• Development and maintenance of Operations Service/Call Center staff models
• Variance and scenario analysis
• Will be responsible for using large data sets to run analysis and build out reports
• Present on findings to leadership
• Conduct planning meetings to discuss and or communicate capacity needs, risks, opportunities and results to various functions
• Conduct detailed variance analytics and identify key business drivers of change. Research, forecast and report on demand drivers. Review forecast for accuracy and make proactive changes to minimize variances.
• Understand the interrelationship between model variables and the impact to service level commitments.

QUALIFICATIONS

• Strong experience with SQL
• Solid Analytical skills
• Experience in constructing quantitative analysis and/or workforce modeling in a professional environment
• Bachelor’s Degree preferred
• Strong quantitative and mathematical skills
• Possesses strong to advanced MS EXCEL skills.
• Familiarity with IEX and workforce planning tool
• Adept in data mining, data analysis, and data presentation.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

73,680.00 - 138,000.00

The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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