Sr Product Designer – Observe.AI

About Us
Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.

With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty.

Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint.

The Opportunity

Observe.AI is building the next generation of AI-driven tools for modern customer service teams. We’re looking for an experienced and driven Sr. Product Designer to join our team—someone ready to go beyond wireframes and deliver elegant, scalable solutions that solve real user problems. This is a great opportunity for a designer looking to expand their influence beyond their immediate scope while crafting user-centric designs across multiple initiatives within a product pillar.

This role is focused on our Voice AI product—a Generative AI-powered platform for building virtual customer service agents. It’s a rare opportunity to work on cutting-edge Gen AI technologies and product development. Observe.AI has been deeply rooted in the contact center industry for over eight years, and We are confident that our market understanding is second to none. This is the core strategy for Gen AI SaaS: Build the last-mile solution for a specific market problem, powered by LLMs.

This role spans research, design, product strategy, engineering alignment, and executive collaboration. You’ll need to be both a frontline problem-solver and a strategic thinker. It’s a high-responsibility role and reports to the Senior Director, Product Design. 

What you’ll be doing

Product Sense

• Own design execution across complex product areas, often working across multiple features and domains
• Translate product strategy into user-centered solutions with measurable outcomes
• Build deep expertise in your product and user domain—informing design direction with strong business and technical context
• Push beyond “form-based” solutions to explore higher-leverage design patterns (e.g., systems, automation, configuration models)

Research & Objective Clarity

• Frame and define problems using a mix of user research, data, and cross-functional input.
• Write project briefs, align teams on goals, and navigate ambiguity with structured problem-solving.
• Identify missing data or insights and proactively gather them through self-led or partnered research efforts.
• Ensure design work starts from a clear understanding of the “why” and ends with confidence in the solution’s impact.

Craft 

• Deliver thorough, well-considered UI and interaction designs that handle edge cases, responsiveness, and accessibility.
• Prototype at high fidelity, using motion and transitions intentionally to bring designs to life and guide decision-making.
• Influence and extend our design system where necessary—identifying opportunities to simplify and improve systemic usability.
• Uphold a high bar for quality and consistency across all design work in your area.

Collaboration & Communication

• Communicate design rationale effectively to a variety of stakeholders, including executives.
• Partner deeply with PMs and Engineers to drive alignment and momentum.
• Lead meetings, design reviews, and critiques with structure and intention.
• Tell compelling stories through visuals and narrative to gain buy-in and influence product direction.

Impact & Process

• Drive roadmapping and planning conversations with product and engineering partners.
• Balance speed and quality while working independently and leading initiatives.
• Monitor post-launch impact, track success metrics, and proactively iterate based on insights.
• Improve design and product development processes within your team or pod.

Leadership

• Provide mentorship to junior designers and peers through feedback, coaching, and modeling great design practices.
• Help shape our team’s design culture through rituals, documentation, and shared standards.
• Participate actively in hiring—from interviews to design exercises and candidate feedback.
• Influence the broader product team through thought leadership, collaboration norms, and quality benchmarks.

What you bring to the role

• 5+ years of product design or related experiences
• Experience building Large Language Model powered products such as Chatbot and Voicebot is ideal. 
• Experience building products for Contact Center industry is ideal
• Portfolio demonstrating strong visual/interaction craft, clear problem framing, and measurable product impact.
• Proficiency in Figma (or equivalent), prototyping tools, and common user-research methods.
• Clear, concise communicator—comfortable presenting to cross-functional partners and documenting designs.
• Demonstrated experience taking features or products from concept to execution.
• Comfortable working closely with product managers, engineers, and other stakeholders in agile environments.
• Limited travel required; expected to visit our India office approximately twice per year for in-person collaboration and team alignment.

What you can expect

• Competitive compensation including equity
• Excellent medical, dental, and vision insurance options
• Flexible time off 
• 10 Company holidays + Winter Break and up to 16-weeks of parental leave
• 401K plan
• Quarterly Lifestyle Spend
• Monthly Mobile + Internet Stipend
• Pre-tax Commuter Benefits

Salary Range

The base salary compensation range targeted for this full-time position is $174,000 - $182,000 per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai. 

#LI-REMOTE or Hybrid in Redwood city