Technical Account Manager (India)

About Us

Cast AI is the leading Application Performance Automation (APA) platform, enabling customers to cut cloud costs, improve performance, and boost productivity – automatically.

Built originally for Kubernetes, Cast AI goes beyond cost and observability by delivering real-time, autonomous optimization across any cloud environment. The platform continuously analyzes workloads, rightsizes resources, and rebalances clusters without manual intervention, ensuring applications run faster, more reliably, and more efficiently.

Headquartered in Miami, Florida, Cast AI has employees in more than 32 countries worldwide and supports some of the world’s most innovative teams running their applications on all major cloud, hybrid, and on-premises environments. Over 2,100 companies already rely on Cast - from BMW and Akamai to Hugging Face and NielsenIQ.

What’s next? Backed by our $108M Series C, we’re doubling down on making APA the new standard for DevOps and MLOps, and everything in between.

Core values that hold us all together:

PRACTICE CUSTOMER OBSESSION. Focus on the customer journey and work backwards. Strive to deliver customer value and continuously solve customer problems. Listen to customer feedback, act, and iterate to improve customer experience.

LEAD. Take ownership and lead through action. Think and act on behalf of the entire company to build long-term value across team boundaries.

DEVELOP AND HIRE THE BEST. Strive to raise the performance bar by continuously investing in yourself, the team and by hiring the best possible candidates for every position. Drive towards personal development and professional growth, and mentor others to raise the collective bar.

EXPECT AND ADVOCATE CHANGE. Strive to innovate and accept the inevitable change that comes with innovation. Constantly welcome new ideas and opinions. Share insights responsibly with unwavering openness, honesty, and respect. Once a path is chosen, be ready to disagree and commit to a direction.

A Glimpse into the Customer Success Team

Our customer-obsessed technical account management team is dedicated to delivering world-class assistance to our clients. They are the bridge between our customers and the wider CAST AI organization, representing the customer's voice to CAST AI and the voice of CAST AI to the customer. The team ensures that our customers are successful in their use of our platform.

Role overview

Technical Leadership: The technical account manager is the technical leader and trusted advisor for their assigned customers, ensuring that their needs are met and that they achieve maximum value from our solutions. You will work closely with cross-functional teams to address client issues, drive adoption, and foster long-term customer relationships.

This role is based in India, supporting strategic clients in the region.

Technical Customer Onboarding: You will lead the technical onboarding process for new customers, ensuring that all their clusters are connected to CAST AI in 90 days. This is a technical role; you will work closely with DevOps engineers and SREs. We are looking for candidates with a strong technical background who can easily convey complex technical concepts to a variety of audiences. You will have some level of project management skill to enable you to drive onboarding progress.

Renewals: You will work with our Client Partners to drive the renewal process with customers. We believe that a successful renewal is a natural outcome of delivering continuous proactive value through regular engagement with clients.

Business Reviews: You and our Client Partners are responsible for continuously showcasing the value of CAST AI through monthly and quarterly business reviews. You will lead these discussions (remote and in-person) and highlight cost savings, automation, upcoming innovation and new products.

Technical Development: We take great pride in continuously improving our technical skills. All technical account managers at CAST AI are either CKAD/CKA holders. If you do not have a CKAD certification, we will support you in attaining this goal in the first 6 months.

Requirements

• Located in India (preferably Bengalaru or Mumbai)

• Strong written and verbal English skills

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field

• Minimum of 2-3 years hands-on experience working with Kubernetes

• CKAD and/or CKA certification(s) preferred

• Minimum of 2 years of professional experience in cloud computing, focusing on major platforms like AWS, Azure, or GCP

• Strong problem-solving skills and technical acumen. It would help you navigate complex technical environments and develop solutions that align with client needs

• Excellent communication skills, both written and verbal. You must be able to articulate technical concepts clearly and understandably to various audiences, including those who may need a technical background

What's in it for you?

• Remote role that offers flexibility to work from any location in India

• Growth organisation; join early and make a difference

• Team of highly skilled professionals to work with and learn from,

• Impact and visibility. Our organization is flat, getting in touch with CEO or CTO is a common practice here

• Short feedback loop. We have an obsession with customer satisfaction. We ship features fast and gets instant feedback. Feature projects tend to be completed in 1 to 4 weeks, depending on the scope

• Flexible working hours. We deliver instead of sitting in the office 8 to 5

• Skin in the game. Every employee gets a share of the company

• Time to focus on work with a minimum overhead of meetings, bureaucracy, etc.