Senior Analyst, Autoship and Loyalty program (all genders)

Company Description

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

We're on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. At the heart of everything we do, they inspire us to grow, raise the bar for our customers and fuel a pet-first business.

Job Description

At zooplus, loyalty isn’t just a program — it’s a strategy.
With 25+ markets and millions of customers, we use data to deeply understand what keeps pet parents coming back.

As our Senior Analyst – Autoship and Loyalty Programs, you’ll turn customer data into sharp insights that shape strategy, boost retention, and drive growth. Working across Loyalty marketing, and data science, your impact will be felt across the business — and across Europe.

Love turning data into action? This role is for you.

What You’ll Do

Drive Autoship and Loyalty Strategy with Data

• Analyze customer behavior, retention trends, and loyalty program performance across markets.
• Identify key growth levers and make data-backed recommendations that influence long-term strategy with regard to program adoption and customer retention
• Support decision-making for senior stakeholders by translating insights into clear, actionable business narratives.

Optimize Campaigns & Customer customer

Own campaign performance analytics — from setup to post-analysis—measuring impact, ROI, and customer uplift.

• Define KPIs and benchmarks for initiatives to track success and ensure we’re investing where it matters most.
• Collaborate with Loyalty and marketing teams to analyse customers engagement and propose options to enhance interaction with our customers 

Build Tools That Scale Insight

• Design and maintain smart dashboards and visual reports (Tableau, Power BI) for teams across Europe.
• Enable faster, better decisions by transforming complex datasets into clear, digestible formats.
• Ensure consistency, accuracy, and usability of analytics across functions.

Be a Commercial & Analytical Thought Partner

• Bring a business-first mindset to every analysis—align insights with revenue, growth, and customer value goals.
• Act as a sparring partner for marketing and commercial leaders—challenging assumptions and championing data-driven thinking.
• Act as the loyalty data insights expert, ensuring data quality, consistency, and accuracy in all reporting and analysis.      

Qualifications

• Degree in analytics, business, or related field.
• Strong SQL and data viz skills (Tableau, Power BI).
• Deep understanding of retention, loyalty KPIs & customer lifecycle.
• Bonus: Python and experience with CRM/engagement platforms.

Additional Information

Additional Information:
With more than 1,000 passionate professionals located across 6 European offices, we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% in-office, 40% remote, collaborating with colleagues across locations.

Our benefits:
🐾 20% discount in our zooplus shop
📖 Internal and external training
🎈 Team events
#LI-Hybrid
✈️ Two extra vacation days and days off on 24th and 31st of December
🩺 Private medical care and life insurance
🍽️ Multicafeteria system including Multisport card

Want to know more? Learn more about zooplus here, and check out our LinkedIn, Instagram, TikTok and YouTube to get a glimpse into the zooplus culture.

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.