Solutions Architect

We are building a team of trailblazers, who embody growth, impact, and excellence.

Job Description

Pinnacle is committed to building future leaders through a dedicated career program where you are in control of your own professional journey. Whether you are interested in project management, solving critical problems, or working directly with the customer to understand their specific needs, we have the resources and opportunities to help you reach your goals.

Pinnacle is focused on helping industrial facilities improve reliability performance, resulting in increased production, optimized spending, and improved process safety and environmental impact. We bridge the gap between data and reliability decisions by combining reliability engineering expertise with data science and technology. Pinnacle serves a variety of industries, including:
• Oil & Gas
• Food & Beverage
• Specialty & Petrochemical
• Pharmaceutical
• Mining
• Agriculture & Fertilizer
• Lumber
• Water & Wastewater

The Pinnacle Way is our framework for ensuring that each of our teams operates with excellence while we consistently meet customer needs and provide a world-class experience.

Why Advance Your Career at Pinnacle?
Career Growth: Pinnacle supports professional development with comprehensive onboarding, training, and leadership programs. Whether you are interested in project management, solving critical problems, or working directly with the customer, we have the resources and opportunities to help you achieve your goals.

Innovative Culture: We embrace curiosity, engagement, and a commitment to excellence in everything we do. Pinnacle is where reliability meets innovation, constantly exploring ways to redefine reliability in industries like Oil & Gas, Food & Beverage, Pharmaceutical, Mining, and more.

Work Environment: A collaborative, supportive work culture with strong team dynamics, open access to leadership, and fun workplace perks like quarterly fellowship events, family gatherings, a free premium coffee bar, and an on-site gym.

The Impact of a Solutions Architect
As a Solutions Architect, you are responsible for developing and deploying new solutions that have the highest impact to the customer and Pinnacle. The deliverable will be creating & deploying playbooks for Pinnacle’s operations team to utilize. You will work with a pod to ensure the services organization is adequately equipped to implement new service offerings, lessons are learned, and strategic deliverables are effectively delivering customers value.

Your Job Responsibilities:

• Work with the Solutions Engineering team to successfully implement solutions to high value new customer problems and create playbooks to ensure operations can consistently and effectively solve the problem in the future.
• Capture, evaluate, and prioritize opportunities to create new playbooks and/or plays that are valuable to the operations organization
• Support the Solutions Engineering team to engage with customers to adequately communicate the methodology surrounding new service offerings, gain customer buy in, and deliver value to the customer. This may include building of sales materials, training, or customer facing sales support.
• Utilize quantitative methodologies to effectively solve high impact customer problems in a scalable manner.
• Recognize when a new skill is required to adequately solve a problem, rapidly learn the required skill, and communicate learnings to appropriate team members
• Travel domestically and internationally to customer sites when necessary
• Stay up-to-date on the latest data science, engineering, and software capabilities to influence and improve overall value provided by Pinnacle solutions
• Ensure playbooks use technology/tools that will create efficiencies within project teams
• Champion a value centric, data driven culture to project teams and customers
• Engage and collaborate with all appropriate business functions to ensure problems are well defined and solutions meet critical requirements

Accountabilities:

• Develop playbooks that allow for scalable execution & sale of new service offerings
• Develop technology base solutions allow for scalable execution & sale of new service offerings
• Empower service team members to own these solutions and the core concepts behind them
• Reinforce a data driven culture to our service team
• Guide service teams through upcoming pilot projects showcasing new solutions and technologies

Required Qualifications:

• 5+ years of reliability/implementation experience
• Proficiency in one or more of the following (preferably several)
  • PCMS
  • APM
  • SQL
  • Python
  • SAP
  • Maximo
  • PI
  • Power BI

• Ability to adequately communicate technical requirements to both technical & non-technical stakeholders
• Project Management experience
• Ability to self-manage
• Understanding of holistic maintenance and reliability practices (best practices preferred)
• Understanding of data driven culture building
• Bachelor’s degree in engineering, computer science or software engineering preferred

Direct Reports:

There are no direct reports at this time

Benefits:

The Complete You

• Health, vision, and dental insurance, life insurance, 401(k) matching, paid time off (PTO), nine paid holidays, 8 hours of volunteer paid time off (VPTO), and maternity and parental leave. 

Campus Perks (while visiting or working from the Pasadena office)

• Onsite gym with full amenities, walking workstations, free parking, mini mart/snack machines, gourmet coffee machines, multiple indoor and outdoor collaboration areas, huddle rooms, deep workspaces, and lactation facilities.

Company Celebrations 

• Quarterly town hall and fellowships, length of service awards where employees receive additional paid time off and bonuses to cover travel expenses for anniversary milestone trips (5, 10, and 15 years). 

Empowering You for Success

• Opportunity to participate in customer-focused project management groups (PODs) that help facilitate collaboration and project support, access to company technology stack of Microsoft Office 365 Suite and MS Teams, comprehensive onboarding, on-demand training, regular lunch and learns, supervisor and accountability training, leadership development programs, continuous learning opportunities, and more.

About Pinnacle:

Headquartered in Pasadena, Texas, Pinnacle is focused on helping industrial facilities improve reliability performance, resulting in increased production, optimized spend, and improved process safety and environmental impact. Pinnacle bridges the gap between data and reliability decisions by combining reliability engineering expertise with data science and technology. Pinnacle is privately held and has been consistently recognized for its growth by Inc. Magazine, the Houston Business Journal, and more. 

Working Environment 

• Conditions may include working inside and/or outside.  Prepare site, materials, and tools. Loading, unloading, assembly and disassembly of materials, tools, and equipment. May work in office environment or in plant around machinery with moving parts and moving objects.  Working near radiant and electrical energy.  Working closely with others or working alone.  Working at height, including drops below ground level. Working extended or irregular hours and travelling by all possible modes of transportation. May work in conjunction with customer representatives, inspectors, and other contractors.

Physical Job Requirements

• Ability to walk, stand, sit ,kneel, push ,stoop, crawl, twist, reach above the shoulder,  grasp, pull, bend repeatedly, climb stairs and ladders ,identify colors, hear with aid, see, write, count, read, speak, lift and carry up to 50 lbs., perceive depth, operate a motor vehicle and operate motor equipment.

Tools and PPE Requirements

• Equipment (machines, tools, devices) used in performing the essential job function include but not limited to computer and related equipment, calculator, special instrumentation, hand tools, power tools, air tools, telephone, and automobile.  Ability to wear proper personal protective equipment (PPE), including but not limited to, safety glasses, hardhat, reinforced toed shoes, coveralls, gloves, and ear plugs or muffs.  Must abide by safety guidelines and regulations.

Limitations and Disclaimer

This job description describes the general job duties, accountabilities and physical requirements associates with the position; it is not an exhaustive list of all the duties, accountabilities, or skills required for the position.

The general job duties, accountabilities and physical requirements associated with the position are subject to modification to reasonably accommodate individuals with disabilities. Some physical requirements may exclude individuals who pose a threat or risk to the health or safety to themselves or others.

This job description neither states nor implies that the listed general job duties, accountabilities, and physical requirements associated with the position are the only tasks expected of an employee. An employee is also required to follow any other job-related instructions and perform any other job-related tasks requested by their supervisor and not in violation of any applicable laws, regulations, or rules.

Requirements are representative of minimum levels of knowledge, skills, and abilities. To perform this job successfully, an employee must possess the abilities and aptitude to perform each duty, accountability, and physical requirement proficiently.

Visa Sponsorship: Employment eligibility to work with Pinnacle in the U.S. is required. This employer will not sponsor any applicants for the following work visa in this job category:  H-1B - Cap Subject (Change of Status or Consular Notification).  Note that an H-1B Change of Employer is generally not considered to be Cap Subject.

Pinnacle participates in E-Verify, a federal government system used to verify employment authorization and social security number of each new employee.

Pinnacle is an equal employment opportunity employer and does not discriminate based on race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, genetic information, or any other characteristic protected by applicable law.