Prompt Engineer

This project introduces an advanced self-service chatbot application specifically designed for the airline industry. The solution aims to significantly enhance the customer experience by providing immediate and efficient support for various flight-related inquiries.

The application is built on robust and scalable architecture, leveraging modern cloud-native technologies:

• Backend is developed using a .NET Core microservices architecture. This approach ensures scalability, resilience, and independent deployment of individual services.
• Frontend & Conversation Flow are powered by the Cognigy AI platform. Cognigy is a leading framework for developing sophisticated conversational (chat) flows, enabling intuitive and effective customer interactions.

Job responsibilities

• Following and applying the latest practices in AI app development (LLM prompting, RAG, Agentic AI, multi-agent architectures, MCP, and A2A protocols...).
• Stay updated on industry trends and tools to improve prompt engineering techniques continuously.
• Experiment with prompt structures to enhance model accuracy and ensure responses align with business objectives.
• Migrating NLU-based solution (user intent-based chatbot app) to agentic architecture.
• Collaborate with business analysts, software developers, data scientists, UX designers, quality assurance.
• Generative AI understanding, developing conversational AI agents and flows that include integration with backend APIs.
• Document prompt design principles, best practices, and troubleshooting guidelines.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
• Understanding of conversational AI concepts, NLP/NLU processing, and LLM models.
• Experience with prompt engineering, fine-tuning, or training AI models.
• Experience developing agentic architectures with Cognigy.AI framework or similar conversational AI platforms would be a big asset.
• Ability to analyze large datasets and conversation logs to improve AI responses.
• Solid knowledge of JavaScript, JSON, and API integration.
• Strong communication skills to collaborate across multidisciplinary teams.
• Ability to analyze large datasets and conversation logs to improve AI responses.

Benefits

• Challenging projects in a highly professional, but also collaborative and supportive environment
• Working in small and excellently skilled teams
• Opportunities for your continuous professional development
• Competitive compensation depending on experience and skills
• Private Health Insurance options for you and your family members
• Meal vouchers
• Hybrid and Remote work options, with provided parking for office commuters
• Service Recognition Awards, our way of celebrating and rewarding long-term contributions
• Awesome Referral Bonus Program, because great people know great people
• Team gatherings and team-building activities to foster connections, a sense of belonging and camaraderie