Senior Backend Engineer (Python) - Evaluations Platform (f/m/d)*

YOUR MISSION:

As a Senior Backend Engineer (f/m/d)* on the Evaluations Platform team you will collaborate with Engineers, Scientists, and Product, building Parloa’s Evaluations Platform - enabling our customers to simulate agent behavior in custom scenarios and evaluate and monitor AI Agent behavior and performance both in simulations and production. You will be actively involved in improving our tools and processes to support collaboration and productivity as well as in cultivating an environment where we can all learn and grow.

Parloa has an office first hybrid in-office policy. Our team is usually in the office 2 to 3 days a week. 

IN THIS ROLE YOU WILL:

• Work on our brand new LLM functionality to improve the customer service experience for millions of customers.
• Execute and lead projects end-to-end, including: collaborating with a product manager to understand user-facing requirements, leading architecture and system design, and non-functional requirements such as security, monitoring, & logging.
• Design, build, and maintain secure and scalable backend services in Python.
• Optimize system performance for low latency, high throughput, and reliability.
• Collaborate across teams to integrate machine learning components into production systems.
• Lead technical initiatives - design, planning, implementation, and maintenance (3-9 months horizon).
• Drive initiatives to improve operational excellence.
• Contribute to the evolution of our architecture and engineering culture.

Our Tech stack:

• LLMs: OpenAI and other LLM-as-a-Service providers, Prompt engineering, LLM finetuning
• FastAPI, MongoDB, MySQL, Redis, Kafka, Terraform
• Docker, Helm, ArgoCD, Kubernetes
• Python, TensorFlow, PyTorch, scikit-learn for efficient implementation

WHAT YOU BRING TO THE TABLE:

• 7+ years of experience as a backend engineer
• Experience with highly scalable real-time micro-service architecture. 
• Passion for writing clean and modular code that is easy to maintain, update, test and scale.
• Experience with version control systems, code review processes, and CI/CD pipelines.
• Experience with owning the Backend service development process end-to-end: from gathering requirements to design to support and continuous improvement, monitoring and maintenance.
• Experience in leading medium-sized technical projects (3-9 months roadmap)
• Proficiency in Python.
• Strong spoken and written communication skills in English.

NICE TO HAVE:

• Some ML experience and a grasp of popular ML libraries and frameworks

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health and other benefits.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Work from home and/or our beautiful office in the heart of Berlin with adjustable desks, social areas, fresh fruits, cereals, and drinks.
• Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.

Your recruiting process at Parloa:

Recruiter video call → Engineering Manager Interview → Live Coding Challenge → Architecture Interview → Bar Raiser Interview

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.