Senior Backend Engineer - Real-Time Communications (f/m/d)*

YOUR MISSION:

At Parloa, we’re on a mission to transform real-time customer interactions through a new generation of agentic AI. Our platform powers intelligent agents that automate complex voice and chat conversations at scale. As an engineer, you’ll take on meaningful challenges — from distributed systems to low-latency pipelines — and help solve problems the industry hasn’t cracked yet. Join us to build AI that doesn’t just respond — it understands, decides, and acts.

As a Backend Engineer (f/m/d)* on the Real-Time Communications team, you will be enabling our users to interact with our AI agents in their device of choice, using their preferred communications medium in a self-service fashion, with the highest standards of reliability and security. You haven't worked with our stack? That's fine! We would love to get in touch as long as you are open to learn and code in Typescript.

Parloa has an office-first approach. Our team is usually in the office 2-3 days a week. 

IN THIS ROLE YOU WILL:

• Design, build, and maintain secure and scalable backend services
• Optimize system performance for low latency, high throughput, and reliability
• Collaborate across teams to integrate machine learning components into production systems
• Lead technical initiatives - design, planning, implementation, and maintenance (3-9 months horizon)
• Drive initiatives to improve operational excellence
• Contribute to the evolution of our architecture and engineering culture

Our Tech stack:

Python, Typescript, NodeJS, OpenAI, Microsoft Azure, Kubernetes, Docker, Terraform, MongoDB, MySQL, Redis, Kafka, NATS, Kamailio, RTPengine, Janus, FreeSwitch

WHAT YOU BRING TO THE TABLE:

• 7+ years of experience as a software engineer
• Solid understanding of real-time communication protocols
• Willingness to learn and code in Typescript
• Experience with developing and maintaining highly scalable and reliable microservices
• Deep understanding of distributed systems, event-driven architectures, and APIs
• Experience with cloud-native infrastructure (e.g., Kubernetes, GCP/AWS)
• A bias for action, strong ownership, and a passion for clean, pragmatic code
• Experience in leading technical projects  (3-9 months horizon)
• Strong spoken and written communication skills in English
• Curiosity and openness to work with AI-assisted coding tools

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.

Your recruiting process at Parloa:

Recruiter video call → Engineering Manager Interview → Live Coding Interview → Architecture Interview → Bar Raiser Interview

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.