Sr. Customer Success Manager, APAC

About Anaconda

Be at the center of AI

With more than 50 million users, Anaconda is the most popular operating system for AI providing access to the foundational open-source Python packages used in modern AI, data science, and machine learning through a seamless platform. We pioneered the use of Python for data science, championed its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage, groundbreaking research, and a better world. To learn more visit https://www.anaconda.com.

Here is why people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.

Summary:

Anaconda is seeking a talented Senior Customer Success Manager - APAC to join our rapidly growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning. This role will cover a customer portfolio based in the greater Asia-Pacific region and the ideal candidate will sit in Tokyo, Japan.

What You'll Do:

• Be responsible for retention of a dedicated book of business of 30-40 customers in the JAPAC (Japan + Asia/Pacific) region
• Support our Anaconda Community initiative by cultivating brand loyalty and brand ambassadors among stakeholders of our JAPAC customers
• Support our customer through the Anaconda customer journey by identifying customer use cases and by providing tools and resources for the continuous improvement of their product utilization
• Actively engage with passive customers to keep them up to date with our products and new features, and to share the Anaconda value proposition 
• Conduct semi-annual customer meetings to gauge the current customer journey stage, expansion opportunities, and renewal potential
• Drive resolution to customer issues and obstacles, by working collaboratively across cross-functional internal teams to ensure a great customer experience
• Serve as the voice of the customer within Anaconda to positively influence product and solution capabilities and offerings
• Demonstrate a deep understanding of the market forces affecting our customers and offer insight into ways Anaconda can provide greater value in helping our customers meet their business goals
• Reactively work with customers in the Growth cohort which is modeled as a one to many approach for customers in JAPAC

What You Need:

• 3-5 plus years of Account Management or Customer Success experience
• Experience with SaaS technology, cloud systems, and product integrations, with open source preferred
• Fluency in both English and Japanese
• Track record of successful renewals and contract management
• Track record for supporting product implementations in the CSM role   
• Experience with working with enterprise customers
• Excellent negotiation skills
• Ability to be observant of customer cues
• Ability to draw conclusions and make decisions without oversight
• Ability to manage multiple customers at multiple stages
• Comfortable in front of a camera and recording videos
• Embody our values of Clarity, Care and Candor
• Care deeply about fostering an environment where people of all backgrounds and experiences can flourish

What Will Make You Stand Out:

• Experience working in a fast-paced startup environment
• Experience working in an open-source, AI, or data science-oriented company
• Experience working with Resellers and Distributors

Why You'll Like Working Here:

• You'll thrive in a high-performance environment where results are recognized and rewarded
• Your work directly contributes to shaping the future of data science, machine learning, and AI in the enterprise.
• You'll work alongside a collaborative team that values diverse, thoughtful discussion, clarity and candor.
• You'll be supported by a culture that puts employees first - with flexible hours, a fully remote setup, and a genuine commitment to your wellbeing and growth.

In addition to base salary, we offer a comprehensive benefits package that includes:

• Flexible Vacation Policy
• Medical, Dental, and Vision Insurance
• Short Term and Long Term Disability
• Paid Parental Leave
• Monthly Wellness Stipend
• Employee Assistance Program and Mental Health Resources

There is no application deadline; we accept applications on an ongoing basis.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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Anaconda is an EEO/AA employer M/F/V/D.