Manager, Customer Success

About Anaconda

Be at the center of AI

With more than 50 million users, Anaconda is the most popular operating system for AI providing access to the foundational open-source Python packages used in modern AI, data science, and machine learning through a seamless platform. We pioneered the use of Python for data science, championed its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage, groundbreaking research, and a better world. To learn more visit https://www.anaconda.com.

Here is why people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.

Summary:

Anaconda is seeking a talented Manager, Customer Success to join our rapidly growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning.

What You'll Do:

• Lead a team of Customer Success Managers who manage dedicated books of business across our mid market, enterprise and commercial customer base
• Develop career paths in collaboration with your team members
• Lead and contribute to strategic projects that enable the customer success organization
• Forecast and manage pipeline of expansion opportunities and renewals
• Promote customer adoption and upselling in the realm of customer success
• Ensure customers fully comprehend and derive value from our products
• Facilitate expansion of product usage among customers
• Engage in contract extensions with customers 
• Develop playbooks, documentation and training materials for our customer success team
• Ensuring customer renewals are being completed in a timely manner, forecasting risk, projecting expansion etc. 
• Work cross functionally with product, marketing & various departments to ensure customers are at the center of every decision
• Strive to retain all existing customers, to achieve a >110% Net Revenue Retention from established accounts

What You Need:

• A minimum of 3 years of experience in expansion focused Customer Success or Account Management departmental leadership 
• Experience leading a remote team across multiple time zones
• Demonstrated experience in establishing and guiding teams from inception
• Ability to develop and maintain documentation and training materials to support the growth and development of the Customer Success Team
• Proficiency in providing support for Software-as-a-Service (SaaS) within both Business-to-Business (B2B) and Business-to-Consumer (B2C) environments.
• Embody our values of Clarity, Care and Candor
• You care deeply about fostering an environment where people of all backgrounds and experiences can flourish

What Will Make You Stand Out:

• Knowledge of Python ecosystem, data science workflows, and enterprise data challenges
• Experience with land-and-expand sales models
• Understanding of open source business models and enterprise software licensing
• Experience working in a fast-paced startup environment
• Experience working in an open-source, AI, or data science-oriented company

Why You'll Like Working Here:

• You'll thrive in a high-performance environment where results are recognized and rewarded
• Your work directly contributes to shaping the future of data science, machine learning, and AI in the enterprise.
• You'll work alongside a collaborative team that values diverse, thoughtful discussion, clarity and candor.
• You'll be supported by a culture that puts employees first - with flexible hours, a fully remote setup, and a genuine commitment to your wellbeing and growth.

The US base salary range for this role is $99,000 - $143,000 + variable commission structure based on sales performance + equity + benefits. The range displayed in each job posting reflects the minimum and maximum target salaries for the position across all US locations.

Within the range, individual compensation is determined by various factors, including work location, job-related skills, experience, and relevant education or training. Your recruiter will provide more specific details on the salary range for your preferred location during the hiring process.

In addition to base salary, we offer a comprehensive benefits package that includes:

• Flexible Vacation Policy
• Medical, Dental, and Vision Insurance
• Short Term and Long Term Disability
• Paid Parental Leave
• Monthly Wellness Stipend
• Employee Assistance Program and Mental Health Resources

There is no application deadline; we accept applications on an ongoing basis.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Anaconda, Inc. (“We”, “Us”) are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes.

By clicking “Submit Application”, you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated.  For the purpose of the General Data Protection Regulation (“GDPR”) ”) and the version of the GDPR retained in UK law (the “UK GDPR”) the Data Controller is Vanessa Macilwaine.

Anaconda is an EEO/AA employer M/F/V/D.