Senior Quality Assurance Engineer

Location: Ottawa, ON | Hybrid
Department: Engineering
Reports To: Eugenia Kondratova, Technical Manager, AI
Type: Full-Time

About Solink

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 30,000 locations across 32+ countries—including brands like McDonald’s and JYSK—Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!

The Role

As a Senior Quality Assurance Engineer, you’ll play a key role in ensuring the quality and reliability of Solink’s AI-powered products. You’ll work with our AI Development Team to test new features, validate model outputs, and maintain robust test plans. This is a hands-on, high-impact opportunity to shape Solink’s product quality strategy and help deliver cutting-edge capabilities to our customers.

You’ll be responsible for leading all aspects of QA for the AI team—including manual, automated, and exploratory testing—while helping define and evolve our testing strategy as we scale.

What You’ll Do

• Drive QA efforts within the AI development team, ensuring comprehensive test coverage across new and existing features.

• Create and maintain detailed test plans and test strategies; define quality goals and track them through release cycles.

• Design and execute manual and automated functional, regression, and non-functional tests for frontend and backend components

• Validate AI model outputs to ensure accurate, fair, and reliable results across diverse datasets and edge cases.

• Identify, design, and execute comprehensive test coverage plans, including end-to-end (E2E) tests across environments

• Collaborate closely with the development team and product management to understand upcoming features, create test cases, and provide input to uphold quality in the development lifecycle

• Develop deep expertise in our SaaS platform, viewing it from the perspectives of customers, internal support teams, and customer success managers who set up accounts

• Collaborate closely with developers and product managers to identify risks early and build quality into the development lifecycle.

• Mentor and support junior QA team members with a focus on AI-specific testing methodologies.

• Continuously identify opportunities to improve QA practices, tooling, and test automation coverage.

What You Bring

Must-Have:

• 5+ years of experience in both manual and automated software testing, with direct experience testing or working with Enterprise SaaS applications or systems with high reliability and scalability.

• Proven experience testing backend services, APIs, and complex system integrations.

• Ability to create, maintain, and execute detailed test plans and strategies.

• Proven experience using Python for test automation or scripting

• Foundational understanding of how AWS services support SaaS applications for IoT environments

• Strong communication, problem-solving, and collaboration skills.

• A proactive, ownership-oriented mindset with high attention to detail.
  

Nice-to-Have:

• Experience with automated testing frameworks and CI/CD integration.

• Familiarity with AI Products

• Familiarity with machine learning workflows, AI pipelines, or model testing.

• Bachelor’s degree in Computer Science or a related technical field.

• Experience mentoring QA team members or leading small test teams.

Security Requirements

• Candidates must undergo a criminal records check upon hire;

• Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;

• Be willing to comply with Solink’s own security policies and standards.

Our Values

We do things the Solink way:

• Act with URGENCY – Our customers move fast, so we do too.

• Deliver with QUALITY – We sweat the details and hold a high bar.

• Win with TEAM – No egos. Just outcomes, built together.

• Lead with TRUST – We earn it through clarity, consistency, and care.
  

These aren’t just words—they shape how we hire, lead, and grow.

Why Solink?

We’re not just building tech - we’re building a place where great people do great work.

• Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.

• Meaningful equity: Every full-time, permanent employee has a stake in our growth.

• Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account for full-time, permanent Solink employees.

• Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs for all Solink employees.

• Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.

• Candid culture: Clear expectations, honest feedback, and no politics.

• Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.

What to Expect from the Hiring Process

We respect your time and value transparency. Here’s what to expect:

1. Intro call with our Talent Team

2. Interview with the Hiring Manager

3. Role-relevant task or case (if applicable)

4. Final interviews with cross-functional team members

5. Offer & onboarding 🎉

Please note: this is subject to change at any point in the recruitment process based on the needs of the business.

How to Apply

Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.

Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.