Dir, Team Manager, P4, Client Services & Relationship Mgmt WM : Job Level - Director

Company Profile
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 747 offices in 42 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Operations
One of the largest divisions in the Firm, Operations is the first line of defense for Morgan Stanley's financial and reputational well-being and essential in delivering value. Operations is responsible for correctly settling and recording millions of transactions per day, identifying and mitigating operational risk, developing strong client relationships and partnering with technology to realize the full potential of IT and Automation. Operations has a premier team of creative and dedicated professionals, with a unique vantage point interacting with all parts of the business. The Operations Senior Management team is passionate about our people development and providing top-notch employee opportunities through an inclusive, forward-looking environment defined by open communication, collaboration, learning and dedicated career management.

Primary Responsibilities
As a prompt engineer lead supporting Artificial Intelligence (AI) initiatives within Morgan Stanley, your main responsibilities will revolve around empowering AI solutions within our Operations business units. You will play a pivotal role in the education, intake, and development of AI-powered applications. Collaborating closely with Technology teams, you will be integral in enabling AI into product roadmaps. Once projects are successful, your role will extend to monitoring results and ensuring the sustained quality of our AI capabilities
Develop and Refine Context-Aware Prompts: Create and optimize prompts that are contextually aware, tailored to various use cases, domains, and user intent. Focus on enhancing the accuracy and relevance of AI-generated outputs.
Ensure Prompt Integration: Integrate prompts seamlessly with the existing technical infrastructure, ensuring they effectively meet specific business needs and contribute to operational efficiency.
Develop and Maintain Testing Framework: Establish and uphold a robust framework for testing and evaluating Generative AI (GenAI) outputs. This includes managing comprehensive test sets and human evaluation processes to ensure high-quality Language Model (LLM) output.
Identify and Troubleshoot Issues: Monitor and identify issues and anomalies in LLM model outputs. Provide feedback and recommendations for improving and optimizing the solutions.
Scale AI Products for Operations: Work on scaling AI products to support operational functions, ensuring they are adaptable and effective in various scenarios.
Maintain and Govern Prompt Library: Maintain and oversee a prompt library, ensuring it is organized, accessible, and continuously updated with refined prompts.
Lead Prompt Engineering Education: Lead efforts in educating and upskilling the general operations population on the framework for prompting. Develop training materials and conduct workshops to enhance prompt engineering skills across the team. Skills that You Bring
- You are able to handle multiple work streams and prioritise effectively.
- You actively look for new opportunities for self-development and career progression.
- You show dedication to learn from experience and mistakes; actively seek out feedback and adjust behaviour accordingly.
- You are aware of the long term impact of regulatory environment and market changes on the business.
- You make plans where appropriate to adapt control processes and procedures.
- You can identify the right levels of control and measures required, building a strong yet flexible workflow.
- You actively ensure existence of mitigating controls and take personal responsibility for enhancing processes.
- You combine clear and appropriate escalation with suggestions on appropriate risk reduction strategies.
- You consistently exceed expectations and respond actively and positively to changing circumstances.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Expected base pay rates for the role will be between $120,000 and $173,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).