Senior Software Engineer

Job Description

Join our Agent Workspace Messaging team and help millions of users connect with the support they need every day. As a Senior Software Engineer, you'll work on meaningful problems that directly impact customer experiences while collaborating with a talented, diverse team across multiple time zones.

We're building the next generation of messaging technology that powers seamless customer engagement. This role offers a unique opportunity to contribute to our growing engineering presence in India and help deliver high-quality solutions from our distributed team.

What makes this role special: As a Senior Software Engineer at Zendesk, you'll be a hands-on technologist who directly contributes to application development and participates in the design and implementation of projects. You'll engage in technical discussions beyond your immediate team and excel at finding simple solutions to complex problems. We're looking for someone who cares about not only the technical aspects of large systems, but how they can enable other developers to be more productive.

Note: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.

What You'll Do

• Build impactful products: Work on our next-generation messaging platform backend, contributing to a system that handles millions of conversations daily.

• Create engaging experiences: Develop modern and engaging experiences on our Agent Workspace product using full-stack development.

• Collaborate across teams: Partner with Product Managers, Engineering Managers, and Designers to provide technical insights and early project estimates.

• Solve complex challenges: Participate in technical design discussions and propose innovative solutions to complex problems.

• Mentor and grow others: Support junior team members through code reviews, pair programming, and thoughtful feedback.

• Enhance system reliability: Work with operations teams to improve scalability, maintainability, performance, and security of our services.

What We're Looking For

Core Experience:

• 4+ years of software engineering experience with web technologies (Java, Python, Ruby, or similar)

• Strong understanding of data structures and algorithms

• Experience with databases (MySQL, DynamoDB, or similar technologies)

• Background in web infrastructure, distributed systems, or component-oriented software engineering

• Experience building scalable, distributed systems and designing robust APIs

• Strong troubleshooting skills with ability to track metrics, logs, and traces across services

• Ability to work autonomously and drive projects forward with minimal oversight

• Strong written, verbal, and interpersonal communication skills in English

• Experience mentoring junior developers and providing constructive feedback

• Ability to participate in technical discussions across teams

Bonus Points:

• Proficiency in JavaScript/TypeScript with React and Redux experience

• Practical experience in Ruby programming language

• Understanding of security best practices for backend development and data protection

• Experience with AWS stack (EKS, RDS, S3, etc.)

• Familiarity with container orchestration technologies (Kubernetes, Spinnaker)

• Experience with event-driven architecture (Kafka, GraphQL, gRPC)

• Experience leveraging AI and machine learning capabilities to enhance applications

Our Tech Stack

We work with modern, well-supported technologies:

• Backend: Java, Ruby, Python

• Frontend: JavaScript/TypeScript, React

• Data & APIs: Kafka, GraphQL, gRPC

• Infrastructure: AWS (RDS, S3, EKS), Kubernetes, Spinnaker

• Architecture: Event-driven systems with real-time data processing

Don't worry if you haven't used every technology listed, we value learning agility and will support your growth into new areas. 

We'd love to hear from you, especially if you're passionate about building user-facing experiences at scale and excited about mentoring fellow engineers.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.