Data Analist II

The Tribe Daily Banking & Client First, within the Branch Operations & Sales area, is looking for a Data Analyst II. In this role, you will actively contribute to translating our “Together for Progress” strategy into actionable insights for Financial Experts—marking a new chapter in our strategic journey “Banking Made Simple.” Driven by your passion for
(i) data & reporting,
(ii) customers, and
(iii) branch & digital banking (“Mobile First”),
 

you will support the successful implementation of our Daily Banking product and customer strategy across both statutory and independent branch networks. You’ll do this through factual reporting, proactive in-depth analysis, and strategic advice.

Do you know how to support and challenge ideas with facts and figures? Do you have an innovative mindset? Do you enjoy analyzing and solving business problems? Then we’re looking for you!

A Day in the Life of a Data Analyst II

As a Data Analyst II, you will focus on:

·       Supporting the implementation of our Daily Banking Mobile Led strategy by building and maintaining insightful reports focused on our Key Performance Indicators using Cognos or other platforms.

·       Running a daily data process that automatically updates all linked reports.

·       Modifying or adding new or updated simple and complex metrics to our data package and process, in close collaboration with data stakeholders from other product tribes and/or data management.

·       Ensuring constant availability of data and performance reports (across all objectives such as sales, service, digitization, customer satisfaction, and lead generation) for daily steering and performance discussions.

·       Building and managing a backlog in coordination with management, based on both business and data-technical prioritization.

·       Proactively analyzing direct metrics and, where necessary, linking them with other parameters. You will then inform stakeholders, often Senior Management or Expert Leads.

What Makes You Successful

Together with the team, you take responsibility for maximizing the efficiency and continuous availability of data and performance reports related to all ambitions.

·       You hold a Master’s degree in Mathematics, Business Administration, Computer Science, Statistics, or a related field—or have at least 3 years of equivalent experience.

·       You are fluent in English; Dutch and/or French are a plus.

·       You perform sharp analyses based on available data.

·       You have 2–5 years of demonstrable experience with data analysis using tools such as SQL, SAS, Excel, Cognos, Power BI, or Python.

·       You know how to translate a business question into analytical questions and provide clear, visually appealing answers.

·       You are a team player within and beyond your team, with a proactive attitude and a sense of ownership for assigned projects. You are also happy to work 50% of your time at the newly renovated Marnix office in Brussels.

As a Data Analyst II at Daily Banking & Client First, You Will:

·       Play a crucial role in supporting the successful achievement of our commercial growth

objectives in the statutory branch network.

·       Develop your expertise in a naturally data-driven and evolving domain.

·       Grow both your analytical and project management skills.

·       Collaborate with colleagues from the Tribe Daily Banking & Client First, Data Management, and other product teams.

The Team

The Data Analysts team is responsible for maximizing the impact of the branch network through factual reporting and proactive, in-depth analysis and advice. The team consists of 3 data experts in the roles of data analysts and process managers. They provide Senior Management, Regional and Team Leads, and Financial Experts in our ING branch network with insights to improve daily performance, customer processes, and sales. As part of the Branch Mobile Sales & Business Intelligence domain, the team shares responsibility for strategic development and maximizing customer satisfaction, efficiency, and commercial results at the branch level.

Benefits

·       Personal growth & challenging work with the space and flexibility to realize your ambitions.

·       Discovering the branch network, a key success factor in achieving commercial goals and high

customer satisfaction.

·       An informal and dynamic environment that supports your efforts and values your proactive

initiatives.

·       A team that prioritizes team spirit, organizing various activities throughout the year.