Operations Business Analyst

Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.

QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.

The Opportunity

The Operations Business Analyst will create important performance reports and business metrics, identify areas of opportunity through data analysis, and provide insights to business leaders. Reporting to Sr Manager, Operations Business Analysis, you will identify areas of the business where metrics are needed to better understand and improve results. Your focus will include to identify new trends, competitor strengths, and areas of improvement. You will work hybrid (4x/month) to West Chester, PA headquarters.

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.

Your Impact

• Create hourly, daily, weekly, and monthly reports that guide critical business processes across multiple value streams.
• Develop business facing analytics, dashboards, and data visualizations in BI platforms, such as Tableau, to aid business decision making.
• Prepare workflow, process diagram and presentations by partnering with multiple teams to identify gaps and create cost-benefit analyses to improve business projects.
• Develop and implement business processes and feedback loop to improve safety, quality, cost, and delivery experience.
• Ensure user readiness for implementation of new processes.

What You Bring

• Advanced Excel (can perform complex functions) and moderate to advanced SQL skills
• 2+ years of experience with data visualization tools such as Tableau, Power BI
• Proficient in data modeling techniques such as Python, R
• Experience defining data requirements and work with Business Intelligence teams to create new views and tables in the source data repository
• BS or BA degree in a quantitative field such as Math, Finance, Statistics, Engineering, Supply Chain or Business Operations or equivalent experience.

#LI-KW1 #LI-Hybrid

This is a hybrid remote/in-office role.

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers! 

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance. 

Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.