Director of Artificial Intelligence

Caravel BPM Technology Solutions – where caring and community is in our company DNA, we are always striving to be our best selves, and we’re compelled to ask the questions that lead to innovation.  Working with Caravel BPM means using your experiences, broadening your skills, and reaching your full potential in work and life—while also making a positive difference for your clients, colleagues, and communities.  Our shared entrepreneurial spirit drives us to see and do things differently.  Our passion for people makes BPM a place where everyone feels welcome, valued, and part of something bigger.  Because People Matter.
What you get: 
-Total rewards package: from flexible work arrangements to personalized benefit structures and financial compensation options that give you choice and flexibility. -Well-being resources: interactive wellness platform and incentives, an employee assistance program and mental health resources, and Colleague Resource Groups (CRGs) that provide safe spaces for colleagues to share, be heard, feel valued and deepen connections.-Balance & flexibility: 14 Firm Holidays including 2 floating, Flex PTO, paid family leave, winter break, summer hours, and remote work options, so you can balance challenging yourself with taking care of yourself. -Professional development opportunities: A learning culture with CPA exam resources and bonuses, tuition reimbursement, a coach program, and live classes, workshops, and seminars through BPM University.
Who is successful at BPM:  - Caring people who put others first - Self-starters who embody the BPM entrepreneurial spirit - Authentic individuals with a diverse point of view - Lifelong learners with a drive to excel - Resilient people who rise to the occasion 
About the Role:
We are seeking a visionary and hands-on Director of AI to lead our AI strategy and implementation. This role is responsible for designing and executing AI initiatives that improve operational efficiency, enhance client service delivery, and unlock new business opportunities. You will work cross-functionally across go-to-market, delivery, operations, and other teams to assess how Caravel operates and implement scalable AI solutions that drive meaningful business outcomes—both internally and for our clients.

Key Responsibilities

• AI Strategy & Roadmap
Develop and own the AI vision and execution roadmap for the firm.Identify and prioritize AI/ML opportunities across departments and client engagements.
• Business Process Optimization
Analyze internal business operations (e.g., delivery, managed services, finance, HR, sales).Implement AI tools to increase productivity, reduce manual effort, and improve decision-making.
• Client-Facing Innovation
Partner with Caravel’s consulting teams to design AI-enhanced offerings that extend our NetSuite and technology services.Explore and prototype new client-facing AI features—such as intelligent project reporting, chatbot-driven support, and forecasting algorithms.
• Tooling & Implementation
Build or integrate AI tools leveraging LLMs, process automation, and generative AI, tailored to the needs of consulting and professional services.Oversee the development of AI agents, copilots, and dashboards for both internal and external use.
• Change Management & Enablement
Lead AI adoption efforts through training, documentation, and the development of best practices.Foster a culture of experimentation and continuous learning with AI.
• Governance & Risk
Establish and uphold ethical guidelines for AI use at Caravel.Monitor AI system performance, data security, and compliance.

Qualifications

• Proven experience designing and implementing AI solutions in a business or consulting environment.
• Strong knowledge of machine learning, generative AI (LLMs), NLP, and automation platforms.
• Ability to lead cross-functional initiatives and effectively communicate with both technical and non-technical stakeholders.
• Proficiency in tools such as OpenAI, Azure/AWS AI/ML services, Python, or low-code AI platforms.
• Experience in ERP, consulting, or SaaS businesses (preferred).
• Bachelor’s or Master’s degree in Computer Science, Engineering, AI, or a related field.

Wondering if you should apply?
At BPM we are people who value people. We are progressive and purposeful. We are a firm with flexibility. Our shared entrepreneurial spirit drives us to see and do things differently. And our passion for people makes BPM a place where everyone feels welcome, valued, and part of something bigger.
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BPM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
Please note - this posting is for prospective candidates only. Unsolicited third-party resume submissions will be considered property of BPM and will not be acknowledged or returned.