IN Director - Expert - AI/ML - Citizen Services – Advisory – Mumbai

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Director

Job Description & Summary

At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery.

In programme management at PwC, you will oversee and coordinate multiple projects to facilitate successful delivery and alignment with organisational goals. Your work will involve strong leadership, communication, and problem-solving skills.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary: At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 157 countries with more than 300,000 people who are committed to delivering quality in Assurance, Advisory and Tax services.

 

Within Advisory, PwC has a large team that focus on transformation in Government through Digital inclusion. The open position is for a candidate who desires to work with government clients and bring about a change in society. A successful candidate will be expected to work pro-actively and effectively on multiple client engagements over the period of time and take ownership of the entire project delivery he/she entrusted with.

Responsibilities: · Lead the design, development and deployment of advanced AI/ML models, particularly in the domains of NLP and Generative AI · Architect and implement end-to-end solutions leveraging large language models (LLMs), transformers and deep learning architectures · Develop customized NLP pipelines for tasks such as text classification, summarization, entity recognition, semantic search and conversational AI · Drive innovation in generative AI use cases such as prompt engineering, text generation, RAG, multimodal AI and fine-tuning LLMs · Collaborate with product managers, data engineers and domain experts to translate business requirements into intelligent solutions · Mentor AI/ML teams and provide technical leadership on best practices, frameworks and emerging technologies · Ensure responsible AI practices including bias mitigation, model explainability and governance

· Publish technical papers, contribute to open-source projects and represent the organization in AI forums and communities · Evaluate and integrate new AI tools, APIs and models into production-grade systems

Mandatory skill

sets: · 8+ years of experience in AI/ML, with deep expertise in NLP, Generative AI and applied Data Science · Hands-on experience with LLMs (e.g., GPT, BERT, LLaMA, T5), transformer architectures and prompt engineering · Strong coding and modeling experience using Python and ML frameworks (e.g., PyTorch, TensorFlow, Hugging Face Transformers) · Experience with NLP tasks like question answering, summarization, text generation, sentiment analysis, topic modeling · Proven ability to fine-tune and deploy LLMs on domain-specific tasks and datasets · Familiarity with vector databases (e.g., FAISS, Pinecone), embeddings and retrieval-augmented generation (RAG) · Strong foundation in statistics, probability and machine learning algorithms · Proficiency with ML lifecycle tools (e.g., MLflow, DVC), containerization (Docker) and model deployment on cloud platforms (AWS, GCP, Azure) · Excellent communication and leadership skills to influence stakeholders and guide teams

Preferred skill

sets: · Experience with reinforcement learning (RLHF), diffusion models or multimodal learning · Knowledge of MLOps tools and workflow orchestration (e.g., Airflow, Kubeflow) · Familiarity with ethical AI practices, model interpretability (e.g., SHAP, LIME) and AI compliance frameworks

· Experience with speech-to-text, OCR or cross-lingual NLP · Contributions to research papers, patents or open-source AI/ML libraries · Certification in AI/ML from recognized platforms or institutions (e.g., Stanford, Coursera, AWS, GCP)

Years of

experience

required: · 15+ years

Education

qualification: · Master’s or Bachelor’s degree in Computer Science, Artificial Intelligence, Data Science, Mathematics, Statistics or a related technical field. A Ph.D. is a plus.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master of Engineering, Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

AI Programming

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Benefits Realization Management, Business Case Development, Business Communications, Coaching and Feedback, Communication, Continuous Process Improvement, Creativity, Cross-Functional Team Coordination, Embracing Change, Emotional Regulation, Empathy, Goal Alignment, Inclusion, Influence, Innovation, Intellectual Curiosity, Learning Agility, Optimism, Organizational Structure, Process Planning, Professional Courage {+ 28 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date