Technical Support Specialist

ABOUT THE ROLE

As a Technical Support Specialist at MDS, you’ll play a hands-on role in maintaining and improving the internal systems that power our team and community of 650+ e-commerce entrepreneurs. Reporting to our Tech Lead, you’ll support automation workflows, troubleshoot technical issues, and manage key tool integrations across platforms like Go High Level, Airtable, Zapier, and others.

You’ll be the first point of contact for technical issues—handling support tickets, writing lightweight scripts, managing webhooks and APIs, and ensuring our tech stack runs smoothly. This is a critical support role for someone who’s technically capable, detail-oriented, and passionate about streamlining operations.

ABOUT YOU

You’re a technically-minded support specialist who thrives in fast-paced, remote environments. You’re quick to understand how systems function, and even quicker to spot when something’s not working as it should.

You’re comfortable navigating tools like Make, Airtable, ClickUp, and Softr, and you know your way around APIs, webhooks, and dashboards enough to identify issues and escalate when necessary. You’re also curious about AI platforms like ChatGPT or Claude, and use them to help document processes or respond faster.

You’re reliable, detail-oriented, and communicate clearly with both technical and non-technical teammates. Whether it’s troubleshooting a user issue, flagging a bug, or keeping tickets organized, you bring consistency, clarity, and accountability to the front lines of support.

WHO WE ARE 

MDS stands as a beacon for over 650 e-commerce entrepreneurs, generating a staggering 8 billion dollars on Amazon. It's a melting pot where innovation, networking, and collaboration are not just buzzwords, but a way of life. Our members, ranging from successful CEOs to visionary leaders, thrive in an ecosystem rich in knowledge, insights, and strategic partnerships.

Our Core Values: The MDS Creed

• Give More, Get More: We believe in abundance, where collective growth and success are not just dreams but realities.
• The Group Comes First: Our strength lies in unity, celebrating our achievements as a collective triumph.
• What Would Mom Say: We operate with ethics, respect, and kindness, non-negotiable values.
• Like-minded & Driven: Ambition, resilience, and the pursuit of excellence mark our shared journey.
• Show Up: Every interaction is a chance to inspire, learn, and make a difference.
• Proven: Our community is an exclusive arena for the proven, where merit and credibility are king.

Requirements

• 3+ Years Technical Operations Experience: Proven experience supporting internal systems, workflows, and tools in a fast-paced, remote work environment. Prior roles in operations, technical support, or systems management preferred.
• Hands-On Technical Skills: Proficiency with automation platforms (e.g., Make, Zapier), internal tooling (ClickUp, Airtable, Softr, G-Suite), and light coding/scripting (JavaScript, Python, or similar). Comfortable working with APIs, webhooks, and low-code/no-code environments.
• AI & Tool Fluency: Familiarity with AI platforms such as ChatGPT, Claude, or Perplexity and how to integrate them into workflow automation, troubleshooting, and process improvement.
• Process & Documentation Focus: Experience documenting SOPs, building process maps (e.g., Lucidchart), and maintaining operational clarity across systems.
• Clear & Reliable Communicator: Strong written and verbal communication skills with the ability to translate technical language into clear guidance for non-technical teammates.
• Collaborative and Proactive Mindset: Self-starter who can manage tasks with minimal supervision while also thriving in team environments and cross-functional projects.
• Educational Background:  Bachelor’s degree in Information Systems, Computer Science, Business Ops, or a related field preferred. Relevant certifications or demonstrable skill in lieu of a degree is also welcomed.
  

Benefits

• Global Work Flexibility: Experience the ultimate freedom of a digital nomad lifestyle with MDS. Our 'office' is wherever you are, offering unparalleled flexibility to work from home, a café, or while globe-trotting, as long as you're in sync with Eastern Time for key hours. This flexibility ensures you can balance personal and professional life seamlessly.
• Outcome-Driven Work Culture: At MDS, we prioritize results over rigid schedules. Manage your day according to your own rhythm, focusing on outcomes, not hours. This approach grants you the freedom to handle personal tasks or indulge in leisure activities without compromising work quality.
• Autonomous Time Management: Empower yourself with the autonomy to organize your tasks and schedule. We trust you to strike the perfect balance between work and personal life, fostering a healthy work-life integration.
• Elite Networking Opportunities: Engage with over 650 leading e-commerce entrepreneurs in our network. These interactions are more than networking; they are invaluable learning experiences, offering deep insights and the chance to forge lasting industry connections.
• Exclusive Event Access: Represent MDS at exclusive, high-profile events, providing unique opportunities for professional development. These events are gateways to new experiences, cultures, and a global professional network.
• Dynamic Community of Innovators: Immerse yourself in an environment brimming with driven, like-minded professionals. This vibrant community encourages continuous personal growth, innovative thinking, and an entrepreneurial spirit.
• Continuous Professional Development: Stay at the forefront of e-commerce trends and strategies within our ever-evolving community. Your journey with MDS ensures your professional development is always advancing.
• Impactful Work: Your role at MDS allows you to make a tangible impact on our members and communities growth and success. This sense of purpose and visible impact adds a fulfilling dimension to your career, transcending traditional job satisfaction metrics.
• Work-Life Synergy: We embrace the synergy between work and life as essential to your overall well-being. Our culture supports a harmonious integration of both, leading to a more balanced and rewarding lifestyle.