Business Solutions Analyst Lead – AI Platforms & Solutions

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Job Details

 

Summary:

Individuals in the Business Analysis role serve as a liaison between the business community and the IT organization. They are responsible for collecting, analyzing, developing, documenting, and communicating business requirements, and supporting team activities to achieve business goals. In this role, you will assist with generative AI solution requirements documentation, design, user engagements, new product ideation, testing, and general analysis tasks. The successful candidate will have a deep knowledge of and passion for AI technology and applying the tech in an enterprise environment in creative and innovative ways. The career level for this position is a senior analyst level, who can independently manage product development cycles, internal or vendor driven, with support from the Director - AI Products Lead, and broader AI Platforms & Solutions team. This role does not currently have direct reports but could take on that responsibility in the future.

 

Primary Duties and Responsibilities:

• Establish and maintain a liaison relationship with business partners, Cencora's AI Platforms & Solutions team, and the broader IT organization to provide effective technical solutions, specifically focusing on generative AI initiatives

• Conduct data gathering and analysis to understand business use case requirements, with a particular emphasis on identifying viable use cases for AI enabled tools

• Engage in short-term and long-term planning sessions, providing input the teams understanding of business goals for new AI-enabled products

• Develop, write, and communicate business requirements and functional specifications for the implementation of AI-driven business solutions

• Develop test cases and perform system integration testing, validating test results during testing phases and troubleshooting any reported issues

• Work with end users to optimize use of our tools and provide prompt engineering help as needed

• Analyzes customer/stakeholder operations to understand their strengths and weaknesses to determine opportunities for improvements to processes or impactful technology solutions

• Investigates problems and develops recommendations for resolution

• Identifies need for technical assistance to help in problem resolution vs what can be accomplished by product/analyst team

• Analyzes performance and user metrics to ensure customer satisfaction

• Provide inputs into short-and long-term planning sessions, balancing stakeholder needs with team capacity and priorities

• Manages stakeholder expectations and information to ensure successful collaboration

• Ensures IT solutions meet stakeholder needs by understanding those needs and the technology solution well enough to uphold a standard

• Meet regularly with team to gather work statuses, understand obstacles, and take responsibility to clear them

• May provide assistance in business case development (i.e., research, data collection, financial projection)

• Coaches and transfers knowledge to less experienced team members

• Understand the strengths and limitations of current technology to effectively manage stakeholder expectations around the responsible use of AI

 

Required Skills and Qualifications:

• Bachelor’s degree or in Computer Science, Information Systems, Business, or other related field or equivalent work experience

• Typically requires a minimum of 7-10 years of relevant technical and business work experience

• Requires experience/in-depth knowledge of business operations and systems requirements processes

• Proficiency in IIBA principles and practices

• Ability to work collaboratively within a team/group setting

• Excellent verbal and written communication skills

• Strong problem solving and analytical skills

• Business applications product management experience required

• Strong problem-solving and analytical skills, with an interest in exploring the capabilities of AI in enterprise settings

• Enthusiasm for AI technology and its innovative application in enterprise environments, with functional understanding of how AI language models work, how software tools make use of APIs, etc.

• Business applications product management experience required

• Ability to work collaboratively within a team setting

Work Environment:

• The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job

• The noise level in the work environment is generally quiet

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing.

• Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus

• 25% or more time is spent looking directly at a computer

• Ability to deal with stressful situations as they arise

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Salary Range*

$98,200 - 151,360

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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Affiliated Companies:Affiliated Companies: AmerisourceBergen Services Corporation