Business Solutions Analyst Lead – AI Platforms & Solutions
USA - PA - Conshohocken - West First, United States
Full Time Senior-level / Expert USD 98K - 151K
AmerisourceBergen
AmerisourceBergen fosters a positive impact on healthcare around the world by advancing the development and delivery of pharmaceuticals and healthcare products.Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Summary:
Individuals in the Business Analysis role serve as a liaison between the business community and the IT organization. They are responsible for collecting, analyzing, developing, documenting, and communicating business requirements, and supporting team activities to achieve business goals. In this role, you will assist with generative AI solution requirements documentation, design, user engagements, new product ideation, testing, and general analysis tasks. The successful candidate will have a deep knowledge of and passion for AI technology and applying the tech in an enterprise environment in creative and innovative ways. The career level for this position is a senior analyst level, who can independently manage product development cycles, internal or vendor driven, with support from the Director - AI Products Lead, and broader AI Platforms & Solutions team. This role does not currently have direct reports but could take on that responsibility in the future.
Primary Duties and Responsibilities:
Establish and maintain a liaison relationship with business partners, Cencora's AI Platforms & Solutions team, and the broader IT organization to provide effective technical solutions, specifically focusing on generative AI initiatives
Conduct data gathering and analysis to understand business use case requirements, with a particular emphasis on identifying viable use cases for AI enabled tools
Engage in short-term and long-term planning sessions, providing input the teams understanding of business goals for new AI-enabled products
Develop, write, and communicate business requirements and functional specifications for the implementation of AI-driven business solutions
Develop test cases and perform system integration testing, validating test results during testing phases and troubleshooting any reported issues
Work with end users to optimize use of our tools and provide prompt engineering help as needed
Analyzes customer/stakeholder operations to understand their strengths and weaknesses to determine opportunities for improvements to processes or impactful technology solutions
Investigates problems and develops recommendations for resolution
Identifies need for technical assistance to help in problem resolution vs what can be accomplished by product/analyst team
Analyzes performance and user metrics to ensure customer satisfaction
Provide inputs into short-and long-term planning sessions, balancing stakeholder needs with team capacity and priorities
Manages stakeholder expectations and information to ensure successful collaboration
Ensures IT solutions meet stakeholder needs by understanding those needs and the technology solution well enough to uphold a standard
Meet regularly with team to gather work statuses, understand obstacles, and take responsibility to clear them
May provide assistance in business case development (i.e., research, data collection, financial projection)
Coaches and transfers knowledge to less experienced team members
Understand the strengths and limitations of current technology to effectively manage stakeholder expectations around the responsible use of AI
Required Skills and Qualifications:
Bachelor’s degree or in Computer Science, Information Systems, Business, or other related field or equivalent work experience
Typically requires a minimum of 7-10 years of relevant technical and business work experience
Requires experience/in-depth knowledge of business operations and systems requirements processes
Proficiency in IIBA principles and practices
Ability to work collaboratively within a team/group setting
Excellent verbal and written communication skills
Strong problem solving and analytical skills
Business applications product management experience required
Strong problem-solving and analytical skills, with an interest in exploring the capabilities of AI in enterprise settings
Enthusiasm for AI technology and its innovative application in enterprise environments, with functional understanding of how AI language models work, how software tools make use of APIs, etc.
Business applications product management experience required
Ability to work collaboratively within a team setting
Work Environment:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job
The noise level in the work environment is generally quiet
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing.
Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus
25% or more time is spent looking directly at a computer
Ability to deal with stressful situations as they arise
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Full timeSalary Range*$98,200 - 151,360*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Equal Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
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Affiliated Companies:Affiliated Companies: AmerisourceBergen Services CorporationTags: APIs Computer Science Engineering Generative AI Prompt engineering Research Testing
Perks/benefits: Career development Health care Medical leave Parental leave Team events Wellness
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