Principal Product Manager, AI

About Us

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary 

We’re looking for a Principal Product Manager to lead the development and execution of our AI strategy across our automotive SaaS ecosystem. This role sits within the centralized Data Platform product team and serves as the connective tissue across multiple product lines. You will be responsible for driving the Agentic AI strategy, leading cross-functional efforts with data science, engineering, and product teams to deliver platform-wide AI capabilities. You will serve as the point person for identifying, prioritizing, and scoping AI-powered features that scale across our dealer and OEM-facing products, with a sharp eye on scalability, efficiency, and innovation. 

This is a strategic, high-impact role for someone who thrives in systems thinking, is passionate about practical AI applications, and can balance vision with action. 

Responsibilities 

• Lead the centralized Agentic AI strategy and maintain a scalable roadmap that aligns with business and product objectives. 

• Serve as the platform AI lead, partnering with other product managers to identify and collect cross-product AI feature requests and use cases. 

• Prioritize and scope AI features in collaboration with data science and engineering, ensuring feasibility, value, and scalability. 

• Drive a modular platform approach to AI agents, enabling product teams to build and manage their own agents within a common framework. 

• Define and manage cross-product capabilities such as prompt management, orchestration, observability, and agent evaluation. 

• Represent AI initiatives in product planning sessions and executive reviews, ensuring alignment across teams. 

• Translate complex AI concepts into clear product requirements and customer value stories for internal and external stakeholders. 

• Establish success metrics and measurement frameworks to monitor the performance and impact of AI-powered experiences. 

• Keep a pulse on emerging AI technologies and trends and assess their applicability to our business and platform. 

• Champion ethical and responsible AI practices, particularly around data use, transparency, and user experience. 

Qualifications 

• 10+ years of product management experience, with at least 6 years focused on AI/ML, data platforms, or developer tools. 

• Strong understanding of AI/ML concepts, particularly around agentic AI, LLM orchestration, Retrieval-Augmented Generations (RAG), and prompt engineering. 

• Deep expertise in GenAI, NLP, time-series forecasting, or recommender systems 

• Demonstrated experience in OpenAI APIs, Snowflake, Databricks 

• Demonstrated success leading platform or infrastructure-level product initiatives in a SaaS environment. 

• Experience working with data science and engineering teams on experimental and production-ready models. 

• Deep product sense and ability to balance long-term platform scalability with short-term delivery needs. 

• Exceptional collaboration and communication skills across technical and non-technical audiences. 

• Comfortable navigating matrixed organizations and influencing without authority. 

• Experience with MLOps, feature stores, or AI observability tools is a plus. 

• Automotive, enterprise SaaS, or vertical SaaS experience preferred. 

• Experience with model deployment tools (i.e. FastAPI, Docker) and Cloud ML platforms (AWS/GCP/Azure), preferred. 

• Bachelor's degree in Computer Science, Engineering, or a related field; MBA or graduate degree a plus. 

 Base Salary: $180,000 - $205,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.  The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.