Analytics Manager, Gen-AI & Automation

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary – Analytics Manager, Gen-AI & Automation Focus 
Join the Product Operations team that drives standardization, accelerates delivery, and improves outcomes for more than 260 scrum teams and over 10,000 customers, advancing athenahealth’s vision of a thriving healthcare ecosystem. At the forefront of leveraging Large Language Models (LLMs) and other generative-AI techniques, our team’s data and AI assets power ELT-level decision-making, provide end-to-end transparency across the Product Lifecycle, and continuously boost reporting accuracy and process efficiency. You will architect and scale LLM-driven workflows that automate routine analysis, surface richer insights, and enable colleagues to focus on higher-value innovation. This is an office-first hybrid role with < 10 percent travel. 

Essential Functions (Duties and Responsibilities):  

50% - Maintain, Analyze, and Execute on Analytics Based Projects  

• Prototype, fine-tune, and productionize LLM solutions (OpenAI, Azure OpenAI, Claude, etc.) that:  

• Generate first-draft analyses, documentation, and stakeholder summaries. 

• Automate data-quality checks and metadata enrichment. 

• Perform natural-language querying over SQL/Power BI models. 
  Curate high-quality prompt libraries and retrieval-augmented generation (RAG) pipelines for repeatable insights. 

• Define new AI-ready datasets and metrics; build self-service dashboards exposing both raw data and LLM-generated commentary. 

• Serve as an analytics translator, turning business problems into AI solutions and demystifying LLM outputs for non-technical partners. 
  Continuously measure impact, speed, cost-to-insight, and accuracy and iterate to raise the bar. 

• Ability to tie Product Operations automation & AI investments to broader company productivity tooling investments 

30% - Project Management  

• Own AI/analytics projects from discovery through deployment using agile PM practices. 

• Capture stakeholder feedback to refine prompts, improve model performance, and prioritize the automation roadmap. 

• Work directly with internal stakeholders to understand their needs and business goals 

20% - Strategic Projects  

• Collaborate with senior team members to develop end user reporting and analytics 

• Strong communication and presentation skills to keep key stakeholders up to date and to build relationships 

Core competencies 

Leveraging athenahealth’s success profile, you will demonstrate: 

Pragmatic Problem Solving 

Focuses effort on the highest impact of work, balances speed and rigor, involves the right people, and makes informed independent decisions. 

Project & Stakeholder Management 

Runs 4 - 8-month, cross company projects end to end; tackles blockers, aligns diverse viewpoints, and delivers crisp communications and artifacts. 

Growth Mindset & Resourcefulness 

Continuously learns new tools (Snowflake Cortex, Windsurf, etc.), leverages existing data assets, and shares knowledge broadly. 

Knowledge & Skills:  

• Excellent communicator, thoughtful team player, highly adaptive, and a strong sense of personal integrity 

• Proven track record building with GPT, Gemini, Claude or similar; prompt-engineering best practices; experience evaluating hallucination, bias, and safety. 

• Strong SQL, Snowflake, Power BI/Tableau; ability to weave model outputs directly into dashboards and data products. 

• Familiarity with Python, PowerShell, or JS for orchestrating APIs, vector databases, and CI/CD; enthusiasm for turning ad-hoc analysis into repeatable, self-service tooling. 

• Capable of framing complex AI concepts in plain language; excels at stakeholder storytelling and change management. 

• Comfortable designing rapid A/B tests, establishing offline/online evaluation metrics, and iterating quickly. 

• Can codify new processes, create training assets, and mentor teams to adopt AI-augmented workflows. 

• Willingness to learn and expand knowledge every day through independent learning and digging into challenging problems 

• Passionate about contributing to teams and developing solutions for others to follow.  

• Able to intake business questions, identify solutions, and assist operational teams with execution to achieve goals 

• Ability to build strong cross-functional relationships; excited about working with others through change.  

• Professional attitude – comfortable working in a corporate setting populated by diverse types of people  

• Proven ability to influence without authority—guiding senior level stakeholders through data backed recommendations. 

• Bias toward action, curiosity, and self-directed learning. 

Education & Experience 

• 6+ years of professional experience 

• 3+ years of experience programming in Python or R 

• 2+ years of experience with Natural Language Processing (NLP) and Large Language Models (LLM) desired 

• 2+ years of experience building and maintaining scalable API solutions 

• 2+ years of experience designing solutions to address client requirements 

The impact you will see 

• 30–50 % reduction in manual admin hours across Product Operations teams via AI automations. 

• Faster decision cycles through standardized, self-serve dashboards and operating cadences. 

• Higher data confidence for R&D leadership, enabling smarter allocation of people and capital. 

• Cleaner tool ecosystems (Jira, Workday, Snowflake, etc.) that let teams focus on building great products instead of managing fields and forms. 

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. 

Learn more about our culture and benefits here: athenahealth.com/careers  

https://www.athenahealth.com/careers/equal-opportunity