Sr. Operations Analyst

Overview

About GreenSky

GreenSky, LLC, headquartered in Atlanta, is a leading technology company Powering Commerce at the Point of Sale® for a growing ecosystem of merchants, consumers, and banks. GreenSky’s highly scalable, proprietary and patented technology platform enables merchants to offer frictionless promotional payment options to consumers, driving increased sales volume and accelerated cash flow. The GreenSky® Program is operated on behalf of, and financing is offered and made by, federally insured, federal or state chartered financial institutions, which leverage GreenSky’s technology to offer loans to primarily super-prime and prime consumers nationwide. Since GreenSky's inception, nearly 6 million consumers have financed more than $50 billion of commerce using GreenSky’s real time “apply and buy” technology. 

About This Opportunity

• Senior Operations Analyst

Location Options:

• Atlanta - GreenSky Headquarters (Hybrid) 

OverviewThis role is a part of the Operations Analytics and Business Transformation team. 

Duties & Responsibilities

Duties & Responsibilities

• Help create strategic analytics projects that lead to improved business performance and drive efficiency in the Risk Operations organization
• Perform deep dives into changing trends to identify performance drivers and potential risks to the business
• Using SQL and python, analyze large volumes of data to identify areas for improvement in assigned area of focus
• Present findings to senior management. Clearly and concisely communicate analysis results through effective written and verbal communication.
• Develop new dashboards, both Tableau and Excel, to help senior leadership monitor risk and department performance
• Work with other analysts on the team to create new ideas, metrics, models, or dashboards that lead to improved operational efficiency
• Ability to iterate on projects and dashboards based on end user feedback

Required Skills/Qualifications

Required Skills & Qualifications

• Bachelor's degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Operations Research, Engineering, Computer Science etc.
• Comfortable working with SQL (snowflake) – knowledgeable on how to form efficient queries, tables, views, aggregations, etc
• Ability to program using Python – pandas, scikit-learn, basic functions, etc
• Working knowledge in Tableau and Excel
• Basic knowledge of statistical concepts like regression, A/B testing, correlation, etc
• Strong problem solving, decision making, and analytical abilities
• Flexibility, perseverance, and ability to thrive in a rapidly-changing, fast-paced, and demanding environment
• Skilled communicator with ability to influence others

Preferred Qualifications

• 2+ years of experience in a relevant analytical/quantitative role
• Advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Operations Research, Engineering, Computer Science etc.
• Experience within financial services organization
• Strong ability to work with SQL (snowflake) – CTEs, advanced joins, window functions, etc
• Comfortable working with Python – pandas, transformers, torch, functional programming, etc
• Experience working in one of the following areas: Call Center Analytics, Collections Analytics, Fraud Analytics, Customer Experience Analytics, Risk Analytics
• Experience building data models using raw data from source databases in a cloud data warehouse (Snowflake, Databricks, Redshift, etc)
• Working knowledge of machine learning concepts like: regression, classification, random forests, neural networks, and LLMs
• Passionate about using data and analytics to solve problems and eager to learn about financial services and consumer lending

GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.