Software Engineering, Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking a dynamic and innovative leader based in North America with a proven track record of delivering modern, large-scale, and complex services powered by transformative technologies. This role requires hands-on technical leadership across multiple development teams, fostering collaboration and engineering excellence to drive ambitious business goals in the region.

As a key leader within Visa’s Value Added Services (VAS) organization, you will oversee diverse engineering teams working on cutting-edge initiatives such as generative AI and platform modernization. Your teams will engage in complex, multi-stakeholder projects that leverage emerging technologies and integration patterns to expand Visa’s VAS portfolio across North America and beyond.

Essential Functions

Innovation and Technology Leadership

• Spearhead the design, development, and implementation of innovative technologies and solutions, including generative AI and modern integration patterns.

• Foster a culture of innovation by encouraging experimentation, knowledge sharing, and the adoption of emerging technologies within the engineering team.

• Champion the design and development of APIs that integrate Value-Added Services applications, platforms, and solutions to drive incremental business value.

Strategic Vision and Execution

• Develop and execute a strategic vision for the VAS platform that aligns with Visa's business goals and market opportunities.

• Identify new market opportunities and enhance existing products to support business growth and platform modernization.

• Lead the execution of the product modernization roadmap, ensuring scalability, reliability, and alignment with industry best practices.

Engineering and Operational Excellence

• Own the end-to-end software development lifecycle, ensuring timely delivery of quality, secure, and high-performing solutions with significant business impact.

• Promote engineering excellence by driving best practices in quality, security, performance, scalability, and resilience.

• Manage technical debt, optimize development costs, and oversee the prioritization and delivery of enhancements and maintenance activities for multiple services.

• Drive automation in software development, testing, and deployment processes to enhance productivity and time-to-market.

• Ensure effective incident, change, and problem management within the platform.

Team Leadership and Talent Development

• Hire, retain, and develop high-performing, diverse, global engineering teams.

• Invest in career development through mentoring, coaching, and fostering a culture of continuous learning and improvement.

• Build purpose-driven teams with a strong focus on accountability, collaboration, and innovation.

Stakeholder and Client Engagement

• Collaborate cross-functionally with geographically distributed development, product, operations, infrastructure, cybersecurity, and support teams to deliver complete solutions.

• Engage directly with clients and key stakeholders to understand needs, gather feedback, and ensure the VAS platform delivers exceptional value and innovation.

Operational Management

• Oversee daily operations including budgeting, planning, resource management, delivery tracking, quality assurance, partner relationships, and performance metrics.

• Ensure compliance with regulatory, security, and privacy standards across all development activities.

Continuous Improvement

• Continuously assess and improve technology stacks, development processes, and methodologies to enhance productivity, quality, and efficiency.

• Lead initiatives to modernize and scale the VAS platform, expanding market reach and client base through best-in-class technology solutions.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. This roles does not offer relocation and limited immigration support. 

Qualifications

Basic Qualifications

• 8+ years of relevant work experience and a Bachelors degree, OR 11+ years of relevant work experience

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Hands-on experience with emerging technologies, including Generative AI and Machine Learning.
• Demonstrated ability to manage multiple competing priorities in a fast-paced environment.
• Experience building microservices using HTTP, REST, JSON, and XML.
• Demonstrated experience as an innovation leader, successfully guiding engineering teams to deliver new products or features to the market.
• Proven track record in managing software development teams delivering highly available, enterprise-level, distributed applications using languages such as Java, Python, C#, Golang, or similar.
• Deep understanding of Agile methodologies and software development lifecycle.
• Experience working in complex organizational environments, interpreting business and customer needs, and delivering optimal solutions.
• Ability to articulate technical and business issues and solutions to various internal and external stakeholders to support organizational objectives.
• Skilled in establishing technical goals for projects, defining actionable success metrics, and tracking progress.
• Strong experience in coordinating multiple product and technical teams, adept at removing roadblocks and collaboratively solving complex problems.
• Exceptional verbal, written, presentation, and facilitation skills, with the ability to communicate complex ideas clearly and concisely to diverse audiences.
• Experience delivering integrated solutions composed of both internally developed applications and third-party commercial offerings.
• Proficient in measuring services from the user experience perspective, setting and monitoring SLAs and KPIs.
• Payment industry experience is highly desirable.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 152,200.00 to 220,850.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.