Senior Manager, Operations Engineering - Production Support Services

At Fannie Mae, the inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of a collaborative team thriving in an energizing environment. Here, you will grow your career and help create access to affordable housing finance.

Job Description

As a valued leader on our team, you will drive transformation, strategic enhancements, execution, and expansion of the Correction of Errors framework at Fannie Mae while also leading enterprise-wide IT operations. This is a strategic and thoughtful leadership position in which you will work closely with internal stakeholders and external service partners to ensure critical services and capabilities remain operational, secure, and resilient. This Senior Manager position will report to the Director of Operations Engineering, Production Support Services and will be required to directly interact with senior leadership and various critical partners. The ideal candidate will possess a strong background in IT operations engineering, observability, and strategic planning, coupled with exceptional leadership and communication skills. This role will lead and maintain a high-performing team who will partner closely with stakeholders across the organization to ensure practices, policies, and plans are pragmatic, effective, and free from bias and discrimination in all its forms.

THE IMPACT YOU WILL MAKE

The Senior Manager, Operations Engineering - Production Support Services role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Lead Strategic IT Operations: Drive the strategic direction and execution of IT Operations and Corrections of Errors, aligning with enterprise-wide technology and business goals.

• Advance Operational Excellence: Design and implement scalable, automated processes to enhance cloud service reliability, improve SLAs, and reduce operational costs while ensuring compliance with regulatory and security standards.

• Leverage Data & AI: Utilize data analytics, machine learning, and AI to identify trends, predict issues, and proactively resolve system anomalies to support continuous improvement.

• Foster Innovation & Best Practices: Stay ahead of industry trends in observability, SRE, and infrastructure technologies to drive innovation and modernize IT operations.

• Collaborate Across the Enterprise: Partner with cross-functional stakeholders to define and track KPIs, manage performance, and ensure alignment on strategic initiatives.

• Build & Develop High-Performing Teams: Attract, mentor, and lead top talent, fostering a culture of accountability, equity, and leadership development.

• Ensure Governance & Risk Management: Oversee risk, compliance, and change management processes, maintain strong vendor relationships, and ensure audit readiness.

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experience

• 6 years of experience in Operations Engineering and implementation of Correction of Errors frameworks

• 4+ years of experience managing and developing Operations Engineering teams

• 2+ years of experience managing both technical and non-technical senior-level stakeholders

Desired Experience

• 8+ years of experience in an Operations Engineering environment

• Experience with full stack software development

• Experience engineering cloud infrastructure

• Cloud certifications (e.g., AWS, Azure, GCP)

Skills & Competencies

• Proven ability to lead IT Operations and Corrections of Errors functions while aligning technology initiatives with enterprise strategy

• Expertise in enhancing cloud service reliability, automating operational processes, and improving SLAs in dynamic environments

• Skilled in leveraging data analytics, machine learning, and AI to drive predictive insights, proactive issue resolution, and continuous improvement

• Deep understanding of observability, SRE practices, and emerging infrastructure trends to drive modernization and operational excellence

• Strong track record of partnering with business and technology stakeholders to define KPIs, track performance, and deliver measurable outcomes

• Experience managing compliance, regulatory standards, and risk mitigation strategies across complex IT environments

• Demonstrated success in building, mentoring, and leading high-performing teams with a focus on equity, inclusion, and leadership development

Tools

• Amazon Web Services (AWS) offerings, development, and networking platforms

• Java, Python

• Monitoring tools like Splunk, Dynatrace, OpenTel, Catchpoint, SignalFX, Extrahop and SolarWinds

• Proficient in Zscaler, VPN software and data encryption

• Jira and other project management software

• Proficiency with Word, Excel, and PowerPoint

• Hands on experience with ServiceNow, Remedy, or other ticketing tools.

Support and Tools - Operations Engineering - Senior Manager

Target Pay Range: $172,000 - $234,000 per year

#LI-Hybrid

Qualifications

Education:

Bachelor's Level Degree (Required)

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition compensation:

172000

to

234000