Lead Business Intelligence Analyst

ABOUT THIS POSITION

We’re looking for a Lead Business Intelligence Analyst to serve as a trusted advanced analytics partner with data storytelling to Waystar leadership and functional teams. You’ll be instrumental in analyzing complex sales and operational data, identifying trends, delivering data-informed decisions that maximize business performance and producing insights that help drive improved outcomes for healthcare providers.

In this role, you will take ownership of major analytic initiatives, translating large and complex data sets into compelling narratives and strategic insights that support decision-making across the organization. You’ll work closely with cross-functional teams—including sales, marketing, product development, and client operations—to identify performance opportunities, evaluate program effectiveness, and recommend process improvements.

The ideal candidate will have extensive experience in designing and implementing advanced analytics solutions, excellent critical thinking skills, and a strong ability to influence business strategies through data-driven insights. This role demands a proactive, consultative approach, with a focus on synthesizing information for senior leadership to support high-impact organizational initiatives.

WHAT YOU'LL DO

• Lead medium-to-complex analytical projects that evaluate performance across product, marketing, channel, and client operations 

• Continuously evaluate and enhance reporting tools and recurring analyses by recommending usability and accuracy improvements, identifying opportunities for process automation, and driving improved data quality and speed-to-insight across operational workflows. 

• Perform deep dives into key performance indicators such as engagement, retention, throughput, and conversion, supporting both internal and customer-facing functions 

• Build integrated views from complex datasets (e.g., operational, product usage, market data, and CRM systems) to support strategic and tactical decision-making 

• Translate business questions into analytical frameworks that inform cross-functional initiatives and help predict gaps or disruptions 

• Collaborate with teams across the organization to deliver ad hoc analysis and insight development aligned with business priorities 

• Maintain documentation and templates that drive consistency in data definitions, report interpretation, and stakeholder communication 

• Ensure accuracy and integrity of reports by implementing validation techniques and documentation standards 

WHAT YOU'LL NEED

• You live our values with a positive attitude and respect for others 

• You have a bachelor’s degree in business, analytics, data science or a related field 

• You have 4-7 years of experience working in operations or other data-related fields, and have advanced analytical skills and the ability to distill complex analyses for management 

• You have the ability to lead and implement projects and initiatives across the organization 

• You have deep understanding of, and have partnered with functional leaders, reviewing and analyzing data from key programs, building insight narratives, and driving improvements in sales processes 

• You’re comfortable in a fast-paced environment, enjoy working cross-functionally and are able to lead and implement projects across the organization. You are the type of person who gets things done! 

• You have a working knowledge of customer relationship management (CRM) tools, preferably Salesforce 

• You have demonstrated proficiency in Excel for data manipulation, complex modeling, and automation of repetitive tasks through the use of VBA, Macros, and Power Query 

• You have excellent written and verbal communication skills, with proficiency in Microsoft Office and PowerPoint 

• You have strong presentation skills with the ability to build persuasive and clear presentations 

• You have demonstrated the ability to develop and maintain strong cross-functional relationships with others throughout the organization to drive success 

• You are detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models and technologies 

• You are highly organized with the ability to prioritize and execute many concurrent tasks 

• You have experience in a healthcare or tech / software organization 

• You will attend and successfully complete Summit Academy training upon hiring 

 

BONUS POINTS 

• You have a Master’s degree in analytics, data science, or a related field 

• You’re familiar with advanced analytics tools such as PowerBI, Tableau, Business Objects, etc. 

• You have experience with SQL, Python and/or other data analysis tools 

• You have experience in a healthcare or tech / software organization 

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers.  We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.  

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.