Platform Reliability Engineer (For Pooling)

We’re looking for Platform Reliability Engineer who is passionate about building solutions that makes life better for others, enabling visibility and comprehension of application health and performance; motivated by opportunities to automate processes to improve system reliability and customers' experience; to experiment with new technologies and guide others.

The team provides consulting and education on reliability practices to other teams, creates new tools and finds innovative ways to surface operational data and simplify the lives of our fellow colleagues. We are an integral part of the transformation to be a data-driven organization!

Position Responsibilities: 

• Support our Product Line Engineering (PLE) organizations to develop resilient and highly scalable applications, working closely with our operations staff to support these applications while maintaining a strong focus on application reliability
• Champion, promote, and deploy the effective use of innovative application monitoring and AIOps-based machine learning tools
• Facilitate monitoring and custom instrumentation across our business-critical applications, including the consultation and management of agent-based, agentless, synthetic and scripted monitoring technologies
• Address incidents and problems within the platforms, with rotational accountability for on-call support
• Collaborate with platform and software engineers, site reliability engineers, product managers and engineering leadership to uncover difficulties and opportunities to accelerate the delivery of new value through software
• Prototype and build new capabilities to increase the leverage of platform operations and security
• Deliver an outstanding user experience to our engineers with a focus on reliability

Required Qualifications:

• A bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field is often preferred.
• 3-5 years’ experience in Observability and Monitoring
• Proficiency in programming languages such as Powershell, Python, Java, Javascript, NodeJS, or Ruby for scripting and automation.
• Experience with monitoring and observability tools like New Relic, Broadcom CA APM, Dynatrace, and PRTG, Solarwinds, Grafana, ADX
• Familiarity AIOps technologies such as Moogsoft
• Proficient in cloud platforms (AWS, Azure, Google Cloud) and their native monitoring tools.
• Familiarity with containerization and orchestration technologies like Docker and Kubernetes.
• Knowledge of infrastructure as code (IaC) or observability as code (OaC) tools such as Terraform or Ansible.
• Experience using collaboration tools like ServiceNow and xMatters, Power Automate
• Familiarity with Open source, GitHub, Agentic AI
• Previous experience in DevOps, Site Reliability Engineering (SRE), or similar Observability role that involves monitoring and tools platform management.
• Experience with building and maintaining observability pipelines, including logs, metrics, and traces.
• Amenable to work UP Ayala Technohub (Quezon City)
• Amenable to work on a hybrid set-up (3x a week onsite)
• Amenable to work in a rotating shift schedule (flexible depending on business need)

Preferred Qualifications:

• Strong problem-solving skills and the ability to analyze complex systems.
• Ability to interpret data and metrics to diagnose issues and improve system performance.
• Able to build Reporting Dashboard using PowerBI
• Strong communication skills to collaborate with development, operations, and product teams.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Understanding of networking concepts and protocols.
• Experience with performance tuning and capacity planning, involves designing.
• Familiarity with Agile methodologies and tools like JIRA.

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement