Senior Manager, Software Engineering (L5)

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Senior Engineering Manager on Twilio’s Traffic Intelligence team.

About the job

This position is needed to manage the team of machine learning engineers of the Growth & User Intelligence team and closely partner with Product & Engineering teams to execute the roadmap for Twilio’s AI/ML products and services. 

You will understand customers' needs, build ML and Data Science products that work at a global scale and own end-to-end execution of large scale ML solutions. As a senior manager, you will closely partner with technology and product leaders in the organization to enable the engineers to turn ideas into reality.

Responsibilities

In this role, you’ll:

• Build and maintain scalable machine learning solutions for Traffic Intelligence vertical.
• Be a champion for your team, setting individuals up for success and putting others’ growth first.
• Understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud environments.
• Advocate agile processes, continuous integration and test automation.
• Be a strategic problem solver and thrive operating in broad scope, from conception through continuous operation of 24x7 services.
• Exhibit strong communication skills: in person, or on paper. You can explain technical concepts to product managers, architects, other engineers, and support.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• You have a minimum of 14+ years experience with 5 years of proven track record of leading and managing software teams.
• Experience managing multiple workstreams within the team
• Bachelor’s or Master’s degree in Computer Science, Engineering or related field.
• Technical Experience with:
• Applied ML models with proficiency in Python
• Experience in modern data storage, messaging, and processing tools (Kafka, Apache Spark, Hadoop, Presto, DynamoDB etc.)
• Experience in Cloud technologies like AWS, GCP etc.
• Experience in ML frameworks like PyTorch, TensorFlow, or Keras etc.
• SaaS Telemetry and Observability tools such as Datadog, Graphana etc.
• Excellent problem solving, critical thinking, and communication skills.
• Broad knowledge of development environments and tools used to implement and build code for deployment.
• Have strong familiarity with agile processes, continuous integration, and a strong belief in automation over toil. 
• As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team.
• Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring.

Desired:

• Experience with Large Language Models
• Experience designing and implementing highly scalable and performant ML models. 

Location

This role will be remote, and based in India(Karnataka, Tamil Nadu, Telangana, Maharashtra & New Delhi)

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.