Client Relationship Manager - Remote

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

Job Description

As a Relationship Manager, you'll help build, trust-based partnerships with our clients. You'll work closely with cross-functional teams to ensure client satisfaction, support product adoption, and identify opportunities for growth. You will work with Client Services Vice President. You will blend strategic thinking with hands-on collaboration to deliver meaningful outcomes for our clients and communities. This position you will work remote from anywhere in Costa Rica.

Important Responsibilities:

Develop client relationships, ensuring their goals and needs are met.

Lead regular business reviews and workflow assessments to guide value and continuous improvement.

Support clients through transitions and product enhancements, ensuring a smooth experience.

Collaborate with our teams to resolve issues and promote client success.

Monitor product usage and recommend best practices to maximize impact.

Track performance metrics and maintain accurate client records in Salesforce.

What We Value:

A collaborative mindset and experience with inclusive, client-centered service.

Experience with CRM tools, data analysis, and cross-functional teamwork.

A commitment to equity, Experience putting yourself in the mind of the customer, and continuous learning.

Qualifications

Bachelor's degree or equivalent practical experience.

4+ years of experience in the healthcare IT industry.

Experience in a provider-based setting, may substitute for some healthcare IT experience.

Experience establishing communication and engagement with prospects, including relationship-building, and navigating challenging conversations with empathy.

Collaborative team player who values diverse perspectives and works effectively across departments such as sales, marketing, product, support, and implementation.

Comfortable managing multiple priorities in a fast-paced, results-driven environment.

Open to evolving organizational priorities.

Communication style appropriate for client-facing interactions.

Proficient in Microsoft and Salesforce

Familiarity with generative AI tools such as GenAI, CoPilot, or GPT.

Additional Information

This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.**

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is important to our purpose of creating a better tomorrow. We value the uniqueness and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

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