Document and Data Management Senior Specialist SG
Singapore
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CIMB
CIMB Group is the leading ASEAN Universal Bank and home for all your personal and business financial needs. Know more about our group here.Responsibilities:
Job Description
- Perform complex, sensitive and high risk document processing activities related to account opening and maintenance, credit card operations, police orders, hold code instructions, CAD support, and regulatory/legal requests, ensuring accuracy and compliance.
- Act as Subject Matter Expert (SME) to provide guidance on designated operational areas, support junior team members, and clarify procedural issues to uphold consistency and quality standards.
- Manage exceptions and escalations, e.g., validate exception reports, conduct root cause analysis, and escalate systemic issues or control lapses to management for timely resolution and risk mitigation.
- Support regulatory and audit requirements, e.g., prepare documentation, evidence logs, and remediation reports for internal audits and regulatory exercises, ensuring readiness and transparency.
- Lead the control and reconciliation of operational reports and tasks (e.g daily stats, hold code actions, returned customer letters, End of Day and Start of Day reconciliation.
- Collaborate with external vendors (e.g., Iron Mountain, Toppan, Secura) to ensure service level agreement (SLA) compliance, resolve issues, and verify the quality of outsourced deliverables.
- Monitor adherence to standard operating procedures (SOPs) and perform quality checks on completed tasks to ensure alignment with internal risk frameworks and regulatory policies.
- Identify opportunities to enhance daily workflows, recommend updates to procedures, templates, or controls, and contribute to continuous improvement initiatives.
- Act as backup coverage for the Team Lead and support ad-hoc reporting or project assignments as needed, contributing to team resilience and operational continuity.
Requirement
- Diploma and/or Bachelor's degree in Business Administration, Operations Management, or any related field
- At least 3 years of experience in banking operations, with hands-on exposure to account servicing
- At least 1 year of relevant experience in driving productivity, system/platform efficiency and/or optimisation
- Proven track record in reconciling operational data, reviewing exception reports and implementing relevant control measures
- Strong knowledge of Banking Operation, document workflows, and regulatory processing (e.g. police orders, freezing orders
- Strong analytical skills with the ability to reconcile operational data, review exception reports, and implement effective control measures to ensure process integrity
- Proficient in conducting root cause analysis, reconciling reports, and independently managing operational exceptions with minimal supervision
- Good working knowledge of MAS Outsourcing Guidelines and internal audit standards, supporting compliance and audit readiness
- Skilled in Microsoft Office applications, particularly Excel, with experience in reporting tools such as pivot tables, reconciliation sheets, and trend analysis
- High attention to detail with a strong ability to identify discrepancies and ensure accuracy across routine and complex tasks
- Effective verbal and written communication abilities to engage with internal stakeholders, external vendors, and regulatory bodies professionally
- Demonstrate leadership qualities through peer coaching and guidance of junior team members, fostering team development and operational excellence
This is a 1-year contract role and can be considered for renewal or conversion upon completion of the contract.
* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰
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Tags: Banking CAD Data management Excel
Region:
Asia/Pacific
Country:
Singapore
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