Software Engineer – PEGA in Charlotte, NC

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Job Description

U.S. Bank is seeking the position of Software Engineer – PEGA in Charlotte, NC.

Essential Responsibilities:

The Software Engineer - PEGA will be responsible for developing PEGA Customer Service framework for contact center applications covering U.S. Bank credit and debit cards. Develop and automate applications covering actions for card replacement, fraud and disputes, making payments, travel notifications, extend pay, and balance summary. Responsibilities include: Gather and translate business requirements for PEGA-based applications. Develop applications in alignment with software development lifecycle. Assess system requirements to scale applications. Collaborate and lead cross-functionally with quality assurance teams to push applications to production across various business units. Maintain performance logs and alters to ensure minimal downtime of applications. Design, develop, and implement complex software solutions using Pega, Java, and other relevant technologies. Develop Pega applications, including case design, flows and integrations. Design and implement Voice-enabled applications using Pega’s Voice AI capabilities. Integrate AI and Machine learning models into applications. Interact with databases like Oracle, SQL Server, MySQL to retrieve, manipulate, and store data. Develop and execute data base queries for reporting and data extraction purposes, collaborating with data analysts to support business needs. Develop and consume RESTful and SOAP APIs for integration with other systems. Use Postman, SoapUI, Swagger to document and test APIs and services. Configure and deploy applications on application servers like WebSphere, JBoss, Tomcat. Identify and resolve performance bottlenecks in applications. Develop user interfaces using frontend technologies like HTML, CSS, Java script, Angular, React using Visual Studio Code. Develop backend services using Java, Python and frameworks like Spring Boot, Django. Deploy applications to cloud platforms like AWS, Azure, GCP. Manage cloud infrastructure, including virtual machines, storage, and networking. Provide ongoing support for production systems, including troubleshooting and performance tuning. Provide mentorship to junior developers, assisting with code reviews, best practices, and technical problem-solving to improve team productivity. Identify the root cause of problems and implement solutions to prevent recurrence. Implement monitoring and logging solutions to track application health and identify issues with tools like Splunk, Datadog, Graylog. Conduct system testing, including integration and regression testing, to ensure quality and reliability of the developed applications. Stay current with emerging technologies in Pega, Java, Python, Cloud computing, DevOps, and other relevant fields to continuously enhance the team’s capabilities. Implement automated testing frameworks using tools like Jenkins, Selenium, Junit and TestNG. Position may allow working from home within commuting distance of worksite location. Multiple Positions.

Basic Qualifications:

Requires a Bachelor’s degree or foreign equivalent in Computer Science or Electronics Engineering plus 5 years of progressive, post-baccalaureate experience as a software architect, software engineer, technology associate, PEGA developer, or related.

Required Skills/Experience:

Requires a Bachelor’s degree or foreign equivalent in Computer Science or Electronics Engineering plus 5 years of progressive, post-baccalaureate experience as a software architect, software engineer, technology associate, PEGA developer, or related. Must possess 5 years of progressive, post-baccalaureate experience with all of the following skills: (a) Gathering requirements and creating technical designs; (b) Deploying code and managing rulesets; (c) Working with PEGA software to design, configure, and maintain new and existing applications; (d) Using PEGA software within the Agile software development lifecycle and DevOps principles; (e) Improving and optimizing application performance with indexes and evaluating logic rules; (f) Coordinating with Quality Analysts to test developed user stories; (g) Working with: IBM WebSphere, DB2 database; JBOSS server, SQL database, and Windows and Linux Operating Systems. Position may allow working from home within commuting distance of worksite location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $136,014 - $144,400 (#LI-NDI #LI-DNI #LI-DNP #DE-DNP).

The examination for this position may include a supplemental questionnaire. Improper or missing responses could affect your application.

This position is not eligible for visa sponsorship.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.