Technology Innovation & Data Specialist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An oceanfront resort on Mexico’s pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico’s Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico – far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered.

About the role: 

Technology Innovation & Data Specialist supports all the TID´S activities on the resort ensuring the satisfacvtion of internal clients and the guest 

What you will do: 

• CISCO and nokia GPON-based network administration 

• Wireless network administration (Ruckus) 

• Assist in ensuring critical systems, specifically Property Management System (Opera), HSIA, PBX, Point of Sale (Simphony) and 

• Computer Systems are available twenty-four (24) hours per day. 

• Assist with establishing and maintaining user procedures and hardware familiarization for all systems. 

• Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access 

• problems and completion of on-site documentation. 

• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting. 

• Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property. 

• Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.  

• Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons TID Core Standards. 

• Assist in the co-ordination of new acquisitions and major projects as required. 

• Participate in property-level, corporate-initiated technology implementations as required. 

• Good knowledge and support for Desktop OS and applications including patches. 

• Provide direct guest support and quality support to function rooms and conference services. 

• Assist with administration of Microsoft O365 Apps, connection to global VPN and other communication tools. 

• Assist in the process of systems backup and recovery procedures. 

• Assist in management of third-party vendors. 

• Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network 

• Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices). 

• Perform any additional duties as assigned by the Director of Finance or Director of TID. 

• Assist in Implementing technology “best practices”. 

• Provide HSIA Guest and Customer support. 

 

What you bring: 

• At least 2 years of experience in IT field. 

• Previous experience in Hospitality is desirable. 

• The ability to speak and write Spanish and English fluently is required. 

• Networking Skills & Knowledge (CISCO, Wireless, GPON) 

 

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package 

• Excellent Training and Development opportunities 

• Complimentary Accommodation at other Four Seasons Hotels and Resort 

• Complimentary Dry Cleaning for Employee Uniforms 

• Complimentary Employee Meals 

• Major medical expenses insurance 

• Food vouchers 

• Savings fund 

• Transport 

• Access to gym facilities 

 

Schedule & Hours: 

• This is a full time position 

• This role primarily works Monday through Friday, although may be asked to work other shifts, based on business volume. 

 

Learn more by visiting us at: 

Company Site:       http://www.fourseasons.com 

Our Careers:          https://lnkd.in/gDDgNZBT 

Facebook:              https://www.facebook.com/FourSeasonsJobs  

Twitter:                   https://twitter.com/FourSeasonsJobs  

LinkedIn:  https://www.linkedin.com/company/four-seasons-hotels-and-resorts