Senior Analyst Product (8-month contract)

About Vancity

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you’re interested in joining their team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then apply today!

About the workplace

This is an 8-month contract role that will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. Periodically, you’ll be required to attend in-person activities or events.

As a Senior Product Analyst in the Small Business and Commercial Product team, you’ll play a critical role in the development and execution of product strategies to improve the member experience and support Vancity to be a financial force for change. You will partner closely will Product Managers, Engineers and Business Stakeholders to define and measure success, identify growth opportunities and drive continuous product improvement.

You’ll be part of every stage in the product lifecycle from ideation and research, through to development, launch and beyond. You’ll be critical in maintaining product competitiveness in market and ensuring members and staff have what they need to choose and use Vancity products and services.

In this role, you’ll report directly into Senior Manager of Business and Commercial Product.

A typical day would involve:

• Building a deep understanding of our products, member needs, strategic goals, and the market environment.
• Leverage large and complex datasets to uncover patterns, build dashboards, and tell compelling stories with data.
• Be a thought partner to Product Managers and cross-functional teams, helping define product strategy through data.
• Raise the bar for analytical excellence across the product team.
• Conducting market research and analysis to evaluate member needs, assess the competitive environment, and monitor product offers and pricing.
• Conducting regular competitive analysis to inform pricing recommendations and execute on recommended pricing changes to ensure product competitiveness.
• Analyzing data and insights to identify opportunities, risks, problems, to inform product development, and the ongoing sustainment and growth of the portfolio.
• Monitoring and reporting on product performance, providing recommendations taking into consideration member experience, organizational value, feasibility, and risk.
• Defining and reviewing new and existing product content on member and staff channels to ensure accuracy. Collaborate with Marketing, Sales, Member Experience, Legal, Risk and Compliance teams to update as required.
• Collaborating with IT and Business stakeholders across the organization to ensure products and features are successfully launched and relevant updates are made to systems, processes, policies, and communications.

You have:

• Bachelor’s degree in finance, Economics, Mathematics, Statistics, Computer Science, or a related field.
• Must have deep knowledge of relational databases and advanced SQL data extraction and manipulation tools.
• Proficiency with SQL, Python, Power BI, Tableau.
• Strong written and verbal communication skills, including excellent PowerPoint presentation and Excel skills.
• Financial services/Banking industry experience is an asset.
• Experience in a product management role is an asset.
• Experience working with cross-functional stakeholder groups
• Excellent analytical skills with experience analyzing feedback, data, and insights to identify problems and opportunities.

You are:

• A self-starter – You have the planning, project management, and decision-making skills needed to manage a wide range of tasks with cross-functional stakeholder groups.
• Dedicated to continuous improvement – You have a growth mindset and desire to continually learn, adapt, evolve, take ownership and contribute to the product management practice at Vancity.
• A problem solver – You have strong analytical skills who’s always curious to explore and analyze feedback, data, and insights, to uncover problems and identify opportunities to act on.
• Passionate about the member experience – You are motivated by solving problems and creating solutions to make a positive impact for Vancity members.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

The salary range for this role is $64,500 to $90,000 annually. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Posting Deadline: Posted until Filled

To support an open and transparent recruitment process within our department, please note we have a strong identified candidate for this opportunity. We welcome the opportunity to review other candidates who may be interested in this role or who would like to discuss future opportunities in our department as part of their professional development plan

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

We offer:

• We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada.
• Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.
• New employees receive between three to four weeks of vacation allowance per calendar year, and the number of vacation days grows
• In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness.
• We have flex credits for our health care & dental benefits offer three levels of coverage for you to select from. These benefits will also be effective immediately based on your hire date.  
• We understand that retirement means different things to different people and at Vancity we will offer you a Defined benefits pension plan that pays you a retirement income for life.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are committed to providing an inclusive and accessible recruitment experience for all candidates. If you require any accommodations at any stage of the recruitment process, please reach out to our Talent Acquisition team at recruitment@vancity.com for confidential support. In-person assistance is also available. We will collaborate with you to ensure your needs are met promptly and effectively.