Data Analyst, Customer Success

Job Title: Data Analyst, Customer Success

Position Type: Permanent

Location: Remote

Salary Range: $100,000 - $140,000 (USD)

Job ID#: 149557

Job Description:

A leading game analytics platform is seeking a Data Analyst to join their Customer Success team and spearhead the delivery of data-driven solutions for game studios. In this role, you will be responsible for the customer onboarding process, act as a trusted analytics advisor, and help foster a data-centric culture within client organizations. This is a key role in shaping the US expansion of a globally recognized analytics platform.

Responsibilities:

• Drive the customer onboarding process for the behavior analytics platform, including data collection design, SDK and event validation, and dashboard setup.
• Serve as a strategic partner to customers, translating their business goals into measurable data strategies for collection, analysis, and reporting.
• Provide ongoing consultation to support customers' digital transformation and promote best practices for data-informed decision-making.
• Research and curate analytics best practices tailored to various game genres, lifecycle stages (e.g., soft launch, LiveOps), and business models (e.g., IAP, IAA, hybrid).
• Conduct deep-dive descriptive and diagnostic analysis to identify gameplay trends, monetization bottlenecks, and user segmentation opportunities.
• Provide responsive product support, troubleshoot issues, and deliver on-site or remote training.
• Contribute to internal knowledge bases, documenting analytical techniques, success stories, and game-specific metric frameworks.

Requirements:

• Bachelor's degree or higher in Mathematics, Statistics, Computer Science, or a related field.
• 5+ years of experience in data analytics, with a preference for experience in gaming or digital product environments.
• Strong SQL skills and proven experience building reports and dashboards.
• Experience defining and analyzing key business metrics such as retention, LTV, and conversion funnels.
• A solid understanding of how analytics integrates with product development, marketing, and operations.
• Excellent communication, documentation, and presentation skills.
• A proactive, self-motivated individual who is comfortable working with both customers and internal teams.
• Familiarity with big data technologies (e.g., data lakes, ETL pipelines) is preferred.
• Experience with product analytics platforms (e.g., Amplitude, GameAnalytics, Mixpanel) is a plus.
• An understanding of LiveOps, A/B testing, and in-game economy metrics is desirable.
• The ability to balance hands-on analytics with customer-facing responsibilities.

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation:

The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.