Circle Lead Client Data Operations/ Head of Client Data operations

Data Management – Circle Lead Client Data Operations/ Head of Client Data operations

We look for

In line with ING strategy and strategic pillars, we look for a colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

The Head of Data Operations reports hierarchically to the Head of Data Services (Super Circle Lead Data Management)

Who are we ?

The Centre of Expertise (COE) Data Management is one of the ING Luxembourg Data Services pillars.

We generate ease by giving direction, coaching, and transparency on governing and protecting data with the ambition to have trustworthy data for both customers and regulator.

Within the team:

• We offer diverse work with many opportunities to realise your ambitions.
• We foster the orange behaviour “help others to be successful”; we create an informal and dynamic environment.
• We encourage personal growth and give you the possibility to develop your skills; we build a knowledge sharing culture and ensure to strengthen the expertise of the team.
• We catalyse our people’s talents and help them shine.

Your key responsibilities

By example, with expertise and networking – you lead your team, colleagues, and the overall Client Data Operations’ performance in Luxemburg to new levels of excellence in this role spanning across client & product data. You supervise, coach and motivate your teammates based on the personal objectives periodically established and in accordance with the overall strategy defined jointly at the level of the COO and the strategy of the bank and that of the group.

You represent Client Data Operations team in internal working groups, at the level of the Luxembourg market or at the level of the ING group when the opportunities arise. To minimize the risks in the areas under your responsibility, you make sure that we comply with local and international rules as well as ING group policies. You continuously strive for process improvements and collaborate with your internal stakeholders to maintain a high-quality service level for our RB and WB customers.

Together with your colleagues you are responsible for data quality and standardization whilst always ensuring regulatory compliance. With the customer experience in mind, you are a commercial excellence role model, bring knowledge sharing between teams to a new level, but also take charge of data quality and keep non-financial risk under control.

You are a dedicated team player, trusted partner to your stakeholders and employee engagement is close to your heart in your ambition to deliver the ING difference to our clients.

You ensure good collaboration with all local stakeholders.

You ensure the team is always putting the customer at the forefront of their actions.

Your profile :

• You have bachelor’s degree or MSc or MBA in finance, economics, law or equivalent.
• Strong experience in operational activities areas and understanding what it takes to transition in these areas.
• Demonstrated management experience and skilled in managing across different domains, naturally collaborative with ability to effectively operate within a matrix organization.
• Self-starting mentality – can work without clear guidance.
• Communications skills, and the ability to present and influence stakeholders and audiences towards collective ambitions.
• Sound risk awareness, and analytical skills.
• Great communication skills and organizational sensitivity with ability to adapt to a fast-changing environment and to embrace change.
• Profound track record in driving employee engagement. You demonstrate your leadership skills by coaching, supporting, and developing your direct reports and by organizing effectively the team.
• You are fluent in English and in French.

We offer you  :

• A challenging position in an international environment with a key player in the Luxembourg and international banking landscape.
• A clear purpose, a unique offer and a range of flexible compensation and other benefits.
• Personal growth & challenging work with endless opportunities to realize your ambitions.
• An informal, dynamic environment with innovative colleagues supporting your endeavors.
• A progressive and agile way of working, where new ideas are valued ahead of convention.

Operating in the Grand Duchy of Luxembourg since 1960 and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our customers a wide range of solutions. ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries.

There has never been a more interesting time to work at ING. We are on a journey that is centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We are proud of that!