Technical Solutions Manager

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Technical Solutions Manager

We create and deliver an aligned, dedicated marketing strategy to fuel each Expedia Group brand's success. Since our travelers interact with us through our brands, we have a brand focus in our marketing, while leveraging the scale and efficiency we’ve built in functional expertise. 

Strategic Partnerships and Affiliates (SPA) is a flourishing business, with bold growth ambitions, within the Expedia Group consumer business. We are uniquely positioned at the intersection of B2B and B2C marketing, with a growing portfolio of products that support thousands of affiliate partners, businesses, and people, to become successful travel entrepreneurs.    

Our business’ purpose is ‘to profitably extend the reach of Expedia Group’s (EG) brands and engage with travellers where they choose to discover and book travel, by enabling businesses and people to monetize their audiences through branded travel products’. 

We are seeking an experienced and forward-thinking Technical Solutions Manager to join our growing team. This role is responsible for both incident management and technical operations, with a particular focus on designing and deploying advanced automated solutions. The successful candidate will play a key role in ensuring the efficient functioning of the SPA team, while also leading initiatives that drive continuous operational improvement through innovative automation.

The ideal candidate is a creative problem-solver with a passion for automation and a proven track record of delivering innovative technical solutions. They will be able to balance the immediate needs of incident management with the long-term goals of building automated process and workflows. This role offers a unique opportunity to make a significant impact on our SPA business by enhancing operational excellence and accelerating future-focused initiatives.

In this role, you will:

Incident Management (50%)

• Act as the primary point of contact for all SPA-related incidents and escalations

• Develop, implement, and maintain a robust incident management framework

• Lead incident triage, assessing severity and impact to prioritize response efforts

• Coordinate cross-functional teams to ensure timely and effective incident resolution

• Conduct thorough root cause analyses for major incidents and implement preventive measures

• Create and maintain detailed incident reports and dashboards for stakeholders

• Track KPIs related to incident response and resolution times

Technical Operations & Automation (50%)

• Design, develop, and deploy automated end-to-end technical solutions to increase operational efficiency

• Identify opportunities for process improvement and automation in operations

• Build and maintain automated scripts and tools for routine and complex tasks

• Document all automated processes and systems thoroughly

• Lead modernization projects to upgrade existing systems and introduce innovative automation solutions

Additional Responsibilities

• Mentor and guide junior team members on incident management and automation best practices

• Collaborate with stakeholders to understand business problems and translate them into technical requirements

• Design and build end-to-end technical solutions that align with business goals

• Represent the technical solutions team in cross-functional meetings and strategic initiatives

Experience and qualifications:

Required Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field

• 5+ years of experience in technical solutions, operations management, or a similar role

• Intermediate SQL knowledge for query creation and data extraction.

• Proficiency in programming languages such as Python, Java, or JavaScript

• Proven ability to rapidly prototype and iterate on automation solutions using low-code/no-code platforms or GenAI-assisted development environments

• Familiarity with AI-powered development tools. (e.g., Amazon Q Business/Developer, GitHub Copilot)

• Experience integrating external APIs and services (such as Slack, Salesforce, ServiceNow, Twilio) to enhance automation capabilities and extend system functionality

• Solid understanding of cloud-native development principles and practical experience leveraging cloud platform solutions

• Proficiency with source control systems and version management practices

• Exceptional analytical and problem-solving skills, with a track record of resolving complex technical issues

• Outstanding communication skills, including the ability to effectively explain intricate technical concepts to non-technical stakeholders
  
  Preferred Qualifications

• Master’s degree in Computer Science or a related field.

• Relevant certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect).

• Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes).

• Knowledge of machine learning and AI concepts for predictive analytics and automation.

The total cash range for this position in Chicago is $128,000 to $179,500. Employees in this role have the potential to increase their pay up to $205,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Seattle is $116,500.00 to $163,000.00. Employees in this role have the potential to increase their pay up to $186,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.