Implementation-Conversion Analyst Senior Specialist

• What you will be doing
• Consulting & Strategy
  • Assess client needs and identify opportunities for agentic AI integration.
  • Develop strategic roadmaps for deploying autonomous AI agents across business functions.
  • Educate stakeholders on the capabilities, risks, and ethical considerations of agentic AI.
  • Lead end-to-end delivery of RPA and Gen AI projects across BFS clients.
  • Strong domain knowledge of BFS processes (e.g., Lending, Deposits, KYC, AML, loan processing, risk management).
  • Collaborate with business stakeholders to gather requirements, define project scope, and translate them into technical specifications.
  • Manage cross-functional teams including developers, data scientists, business analysts, and QA.
  • Drive project planning, execution, risk management, and stakeholder communication.
  • Evaluate and recommend RPA tools (e.g., UiPath, Automation Anywhere) and Gen AI platforms (e.g., Azure OpenAI, AWS Bedrock, Google Vertex AI).
  • Ensure compliance with BFS industry regulations and data privacy standards.
  • Monitor KPIs and ROI of automation and AI initiatives.
  • Stay updated with emerging trends in AI, RPA, and BFS technologies.
• Solution Design & Implementation
  • Assist in Design of agentic AI architectures using LLMs, multi-agent systems, and tool-augmented reasoning frameworks.
  • Collaborate with data scientists, engineers, and product teams to prototype and deploy AI agents.
  • Integrate agents with APIs, databases, and enterprise tools to enable real-world action-taking.
• Evaluation & Optimization
  • Define KPIs and evaluation metrics for agent performance.
  • Continuously monitor, test, and refine agent behavior to ensure alignment with business goals.
  • Stay current with the latest research and tools in agentic AI, LLMs, and autonomous systems.

• What you Bring

• Bachelor’s or master’s degree in computer science, Information Technology, or related field.
• 10+ years of experience in IT project management, with at least 3–5 years in RPA and/or Gen AI.
• Strong domain knowledge of BFS processes (e.g., KYC, AML, loan processing, risk management).
• Hands-on experience with RPA tools (UiPath, Blue Prism, Automation Anywhere).
• Familiarity with Gen AI models and platforms (LLMs, prompt engineering, fine-tuning).
• Familiarity with APIs, cloud platforms (AWS, Azure, GCP), and data integration pipelines.
• Proven ability to manage large-scale digital transformation projects.
• Excellent communication, stakeholder management, and leadership skills.

• Preferred Qualifications:

• Experience integrating AI solutions with legacy BFS systems.
• Exposure to cloud platforms (Azure, AWS, GCP).
• Understanding of data governance and AI ethics in BFS.
• Experience with autonomous agents in real-world applications (e.g., customer support, research automation, workflow orchestration).
• Knowledge of reinforcement learning, planning algorithms, or cognitive architectures.
• Understanding of AI safety, alignment, and interpretability challenges

Added bonus if you have:

• 1-year of customer service experience

• 1-year experience working in a high-volume call center

• Excellent customer service skills that build high levels of customer satisfaction 

What we offer you

•A competitive salary with attractive benefits including private medical and dental coverage insurance

•A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

•A modern work environment and a dedicated and motivated team

•A broad range of professional education and personal development opportunities

•A work environment built on collaboration and respect

Privacy Statement

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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