Principal, AI Outbound Product Manager

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

Join our small, mighty, and dynamic team as a Principal, AI Outbound Product Manager where you'll play a crucial role in shaping the future of our AI products. We're looking for a highly strategic and experienced individual who can translate deep AI product understanding, customer engagement, domain expertise, and market insights into tangible product success. You'll help drive the voice of our customers, championing their needs and ensuring our AI solutions remain innovative and value-oriented.

About the Role

In this pivotal role, you will:

• Champion Customer Needs: Lead our Voice of Customer (VoC) program with agent teams, gathering and synthesizing critical insights that directly inform product direction and strategic decisions. You'll ensure our product development is always aligned with customer needs.

• Customer Engagement: Actively engaging with customers (and prospects) to gather feedback, understand adoption challenges, and identify opportunities for continuous improvement

• Drive Data-Backed Decisions: Own AI agent usage and VoC data gathering and analytics. You'll transform raw data into actionable recommendations, providing the insights needed to refine our product strategy and maximize customer value.

• Help Shape the AI Roadmap: Spearhead competitive differentiation efforts and contribute significantly to our AI roadmap. By analyzing industry trends, competitor offerings, and customer feedback, you'll ensure our products remain cutting-edge and market-leading.

• Ensure Product Adoption & Value: Design and execute feature adoption initiatives to guarantee customers continuously realize the value of our AI solutions.

• Craft Compelling Narratives: Support the creation and refinement of AI and agent product strategy content, ensuring accuracy and developing compelling narratives that clearly connect AI capabilities to tangible customer value.

• Communicate with Impact: Craft and deliver high-quality presentations to diverse audiences, effectively communicating our AI product vision and strategy.

• Drive Cross-Functional Collaboration: Partner effectively with Product Marketing and other cross-functional teams to ensure seamless communication, alignment, and execution across all AI product initiatives.

About You

Basic Qualifications:

• 12+ years of experience in strategic customer engagement, product management, or outbound product management in SaaS.

• 2+ years of experience specifically with AI and agent technologies and their practical application.

• 6+ years of experience in leading Voice of Customer programs, conducting data analysis, and performing competitive intelligence.

Other Qualifications:

• Deep understanding of customer needs, pain points, and workflows, especially how AI can solve them.

• Demonstrated ability to influence product roadmaps and strategic direction through data-driven insights and compelling arguments.

• A solid understanding of foundational AI/ML concepts and AI/ML models. 

• Basic understanding of the AI/ML development process, including data collection, model training, deployment (MLOps), monitoring, and iteration.

• Ability to communicate effectively with data scientists and machine learning engineers, understanding their challenges and requirements

• Expertise in interpreting performance metrics, business metrics, and analyzing various data sources to derive meaningful customer intelligence.

• Given the rapid pace of AI innovation, a growth mindset and the ability to stay updated with the latest AI research, tools, and industry trends.

• Exceptional communication, presentation, and cross-functional collaboration skills.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.CA.Pleasanton

 

Primary Location Base Pay Range: $192,000 USD - $288,000 USD

 

Additional US Location(s) Base Pay Range: $164,900 USD - $288,000 USD

If performed in Colorado, the pay range for this job is $173,600 - $260,400 USD based on min and max pay range for that role if performed in CO.If performed in Colorado, the pay range for this job is $173,600 - $260,400 USD based on min and max pay range for that role if performed in CO.

The application deadline for this role is the same as the posting end date stated as below:
 

07/25/2025

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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