Data Quality Assurance Manager

Company Description

Job Description

• Collaborate with department subject-matter experts to determine additional knowledgebase needs, refine labeling criteria, and ensure the highest standards of data quality
• Gather large datasets including text, images, and audio. Organize information in a digestible format
• Tag, annotate, and organize data to better help the AI learn patterns
• Provide ongoing testing of the AI to confirm accuracy, create processes to identify knowledge base deficiencies
• Oversee the collection, management, and quality assurance of information across multiple departments
• Coordinate with data governance team, ensuring compliance with data privacy regulations
• Collaborate closely with IT and operations to align data strategies with organizational goals
• Analyze data to identify usage trends and feedback for improving knowledgebase responses  
• Utilize visualization to provide clear insights and provide actionable recommendations in collaboration with the Business Intelligence team
• Translating technical findings into easily understandable language for non-technical audiences

Qualifications

• Basic knowledge of Python, SQL, or R required
• Skills in cleaning, organizing, and annotating data for training AI models
• Strong attention to detail
• Strong critical thinking to trace issues back to their root causes
• Excellent communication skills, both written and verbal, are essential for collaborating with cross-functional teams and effectively presenting findings.
• Excellent professionalism and ability to maintain strict confidentiality or company and employee information
• Ability to work under pressure in a fast-paced environment with multiple priorities
• Ability to multi-task, prioritize and manage time efficiently.
• Previous experience building data visualizations. Certification in data visualization preferred. Experience with data visualization platforms, such as Tableau or Power BI preferred
• Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times
• Must be 21 years of age or older to apply

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.