Engineering Manager - Gen AI(Chatbot)

Location: Bengaluru,Karnataka,India

About Us

Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots,  Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education.

Customer expectations are evolving, and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three!

As the engineering manager of the team, your roles and responsibilities include: 

• Build and mentor a team of engineers

• Create an environment and culture where efficiency and innovation thrives

• Manage learning and development of team members.

• Work with stakeholders (Business owners, Product managers, Architects) to identify objectives for the team and deliver outcomes. This includes

• Work with Product managers for functional roadmap and requirements

• Work with Architects for non functional requirements

• Liaise with all stakeholders on priorities and timelines

• Own up delivery - guide the team to deliver

• Translate engineering roadmap into executable internal projects, and own the end-to-end execution of these projects.

• Track and report engineering health metrics (such as bugs by severity, production incidents, etc.)

• Ensure quality through processes ( Review code, test plans, and deployment plans.)

Must-haves

• 8-10+ years of experience with a Bachelor / Master's Degree in Computer Science or equivalent.

• Experience in the development of some of the backend/platform components or systems, REST API, client libraries, Front end etc.

• Proven track record in leading development of high complexity software with demonstrable outcomes

• 1-2+ years of experience in building/managing a high-performance team 

• Capability and intent of taking end to end ownership

• Excellent communication and stakeholder management skills

Good-to-haves

• Experience with Gen-AI technologies

• Experience with cloud deployments (distributed and scalable systems) and devops as a culture environment