IT Support Engineer

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.

Job Description: 

IT Support Engineer

Location: Netradyne, Bangalore (On site) - (24/7)

Role and Responsibilities

• Respond to and resolve technical issues reported by end-users via phone, email, or in-person.
• Manage User account in O365 exchange platform/Azure Active Directory.
• On-boarding/offboarding, IT Asset allocation and Access provisioning.
• Install, configure, and maintain computer systems, including desktops, laptops, printers, and peripherals.
• Troubleshoot and resolve software-related issues, including application errors and system crashes.
• Also assist users with software installations, updates, and patches.
• Monitor system performance and proactively identify and resolve potential issues before they impact users.
• Work on preparing the KB articles, solution Documentations.
• Meet the defined FCR and SLA for all of the end-user reported IT issues.

Skills Required

• Hands-on industry experience of 3+ years in the IT field.
• Manages user access to systems or applications
• Proficiency in well-known in Active Directory, LDAP, Basic Networking Concepts, O365 platform
• An ability to learn new technologies quickly
• Ability to create accurate documentation for various workflows.
• Liaise and own day-to-day issues related to productivity.
• Ability to automate the IT process
• Ensures compliance with policies, procedures, and standards.

Skills Recommended

Excellent customer service skills, including strong communication skills and the ability to work with users.

Experience with cloud technologies, including Microsoft O365, Google Workspace, and Amazon Web Services.

Experience with Ubuntu, Windows and Mac OS X operating systems, including installation, configuration, and troubleshooting.

Knowledge on scripting platforms like PowerShell, Ansible, Python.

Understanding the networking topology.Qualifications and Education Requirements

Graduation Degree in a related field.

Certification in Cloud platform.

We are committed to an inclusive and diverse team. Netradyne is an equal-opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

If there is a match between your experiences/skills and the Company's needs, we will contact you directly.

Netradyne is an equal-opportunity employer.

Applicants only - Recruiting agencies do not contact.

Recruitment Fraud Alert!

There has been an increase in fraud that targets job seekers. Scammers may present themselves to job seekers as Netradyne employees or recruiters. Please be aware that Netradyne does not request sensitive personal data from applicants via text/instant message or any unsecured method; does not promise any advance payment for work equipment set-up and does not use recruitment or job-sourcing agencies that charge candidates an advance fee of any kind. Official communication about your application will only come from emails ending in ‘@netradyne.com’ or ‘@us-greenhouse-mail.io’.

Please review and apply to our available job openings at Netradyne.com/company/careers. For more information on avoiding and reporting scams, please visit the Federal Trade Commission's job scams website.