Forward Deployed Engineer

This is a hybrid role based in Burlingame, CA with the team working together in person 2 days per week.

About Galileo

Galileo is the leading platform for Gen AI evaluation and observability, with a mission to democratize building safe, reliable and robust applications in the new era of AI powered software development. Our foundation is built on pioneering the early technology behind the world's most ubiquitous AI applications including Apple's Siri and Google Speech. We firmly believe that AI developers require meticulously crafted, research-driven tools to create trustworthy and high-quality generative AI applications that will revolutionize our work and lifestyle.

Galileo addresses the complexities inherent in implementing, evaluating, and monitoring GenAI applications, optimizing the development process for both individual developers and teams by offering a comprehensive platform that spans the full AI development lifecycle. Galileo bridges critical gaps, significantly enhancing developers' ability to refine and deploy reliable and precise GenAI applications.

Since its inception, Galileo has rapidly gained traction, serving Fortune 100 banks, Fortune 50 telecom companies, as well as AI teams at prominent organizations such as Reddit and Headspace Health, among dozens of others. 

Galileo has AI research at its core, with the founders coming from Google and Uber where they solved challenging AI/ML problems in the Speech, Evaluation and ML Infra domains. It is now a Series B business backed by tier 1 investors including Battery Ventures, Scale Venture Partners, and Databricks Ventures, with $68M in total funding. We are headquartered in San Francisco with locations such as New York and Bangalore, India forming our areas of future growth.

Role Description

At Galileo, our mission is to help teams build safe, reliable, and scalable AI applications. As a Forward Deployed Engineer (FDE), you will work directly with our largest customers to design and deliver tailored technical solutions that accelerate their success with generative AI. This is a customer-facing, highly technical role that blends backend engineering with problem-solving and product thinking.

You’ll work closely with our Head of Field Engineering, AI engineers, and customer PMs/engineering teams to map ideal workflows, build bespoke integrations, and ensure rapid progress toward production-grade outcomes.

Main Responsibilities

• Collaborate with customers to understand their business challenges and design scalable AI-powered solutions
• Build custom features, integrations, and workflows using cutting-edge AI frameworks (e.g. OpenAI Agents SDK, LangGraph, CrewAI)
• Partner with customer engineering and PM teams to deploy solutions and ensure sustained success
• Continuously track, communicate, and align workstreams with internal and customer stakeholders
• Travel on-site to work closely with strategic customers and build deep empathy for their needs
  
  

Minimum Qualifications

• Strong Software Engineering Background:
• • 3–6+ years as a backend or full-stack SWE, ideally with experience at an AI-first or developer-focused startup
  • Proficient in Python and familiar with deploying LLM-based workflows and evaluations
    
    
• AI Tooling & Framework Expertise:
• • Hands-on experience with OpenAI Agents SDK, LangGraph, CrewAI, MCP, or similar
  • Familiarity with LLM APIs, RAG architectures, and tools like Rasa, DsPy, or evaluation frameworks
    
    
• Customer-Centric Mindset:
• • Experience working directly with customers (external or internal), gathering requirements, and delivering impact
  • Strong communication and problem-solving skills
    
    
• Comfortable with Travel:
• • Willing to travel for onsite work with customers as needed (up to 20%)
    
    
    

Why This Role Matters

This role is a direct accelerator for customer success and long-term adoption of Galileo’s platform. By embedding with customer teams, you’ll play a critical role in ensuring their AI applications are reliable, scalable, and built with best practices from day one.

Why Galileo

• Join a seasoned founding team that has previously led product and engineering teams from 0 to $100M+ in revenue and from 0 to 1B+ users globally
• We obsess over our team’s culture driven by inclusivity, empathy and curiosity
• We invest in our team’s development and happiness because our employees are the keys to our success and ensuring happy customers – towards that end, we offer: 
• • Unlimited PTO 🌊
  • Parental leave for birthing or non-birthing parents – 100% pay for 8 weeks 🚼
  • Employee Stock Participation Plan 📈
  • Commuter Benefits 🚖
  • Mental and Physical Wellness 🧘
  • Company Paid Lunches 🌯
  • Headquarters Office in San Francisco 🌉 and a hub in New York 🌇
  • *Build the company with the Founders* 🧑‍💻