Customer Data Analyst, Associate (Costa Rica)

Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest your talents in us, and we’ll return the compliment.

Job Description:

The Customer Data Analyst (CDA) assists in collecting, managing, and analyzing customer data, creating a unified view. The CDA supports the core principles of the Data Management Office, contributing to making data a strategic asset for Datasite.

This is a hybrid role that requires on-site presence at our Heredia, Costa Rica office 1-2 days per week. Remote work requires high-speed internet access (minimum 25Mbps download & 5Mbps upload).

Duties and Responsibilities:

• Data Collection: Support customer data collection, ensure quality and integrity, assist with Salesforce requests.
• Data Management: Maintain accurate and up-to-date customer databases.
• Data Analysis: Identify trends and insights, assist with management reports.
• Collaboration: Work with other departments to enhance customer experiences.
• Compliance: Ensure data practices comply with regulations.
• Data Quality: Follow standards, resolve issues, perform audits, cleanse and enrich data.
• Innovation: Adopt AI technologies for data integrity and usability.
• Cross-functional Support: Establish relationships, share insights, assist with special projects.

Qualifications:

• Education: 2-year technical degree or Bachelor’s degree in data science, Business Analytics, IT, or related field.
• Experience: 1-2 years in data management/analytics.

Skills and Experience:

• Analytical: Ability to derive actionable insights from complex data.
• Communication: Good verbal and written skills for presenting data findings.
• Problem-Solving: Strategic thinking and problem-solving abilities.
• Attention to Detail: High accuracy in data analysis and reporting.
• Technical: Proficiency in Microsoft, Salesforce, CRM systems, data analysis tools, and understanding of corporate hierarchies.

As a global organization, Datasite knows that diverse perspectives are essential to our success. We’re committed to maintaining a diverse workforce to serve our customers around the world. Datasite is an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action.