Data Operations Specialist

Claritas Rx is a digital health venture that brings clarity to the challenges of specialty biopharmaceutical products in the marketplace. In today’s highly complex specialty networks, our mission is to illuminate the patient experience beyond the clinical trial. Claritas Rx leverages a proprietary technology platform and deep manufacturer expertise to automate and integrate channel, commercial, and clinical data and help biopharmaceutical companies generate actionable business insights. Our work uncovers the real-world variables impacting patient access, duration of therapy, and other metrics key to commercial success, making a real impact on patient healthcare.

The Position

We are seeking a Data Operations Specialist to support the effective flow of and quality of data for our customers.  The Data Operations team is focused on ensuring Data Quality for all our customers’ programs. Their main duties include:

• Coordination of activities related to data file transfers, monitoring for file timeliness and accuracy (aligned to data spec, no missing data or duplicates)
• Facilitation of communications with Claritas Rx and customer contacts
• Management of ad hoc escalations, and documentation of actions in the Claritas Rx portal
• Execution of advanced data profiling and validation checks to ensure data integrity and usability

This is a remote position but must be based on the East Coast, with standard working hours being 8am to 5 pm ET. You will work closely with team members from Claritas Rx and directly with our customers (drug manufacturers) as well as with the data partners who support our customers to provide a foundational role to ensure we deliver on our promise of timely and accurate information for our customers.

Responsibilities:

• Become an expert on the operational nature of data flows which support our customers, including:

• The timing of when processing occurs (when files are expected and the frequency of occurrence)
• How to detect important issues and errors in the data
• How to communicate about issues and errors with data partners, leading to corrections of the data
• Perform comprehensive data profiling and validation checks on incoming and processed data, including:
• Assessing data for completeness, accuracy, consistency and conformity to expected formats and business rules
• Reviewing internal reporting dashboards to identify anomalies, outliers and data quality issues
• Proactively communicate relevant details of data operations to the Claritas Rx team and to the manufacturer when appropriate
• Generate documented lists of data issues for review with key data partners like Specialty Pharmacies, Specialty Distributors, and Patient Services Hubs. Examples of data issues include (but are not limited to):

• Missing information (at the file or record level)
• Invalid information
• Ad hoc questions about data
• Learn about what’s important to our customers. Manage data issues through the lens of this understanding and effectively prioritize where to spend your time
• Problem solve issues with autonomy and work with other teams within Claritas Rx to bring solutions or resolutions to higher escalated issues. Where issues need to be escalated to the Claritas Rx Engineering team for back-end solutions, coordinate directly with the Engineering team, managing any follow-ups and providing status updates to the internal project teams and to the customer
• Document findings and applicable notes in the Claritas Rx portal
• Support the customer team on all aspects of data processing for our customers, including ongoing review and management of data in our customer portals. This support may include ad hoc requests related to data operations from Claritas Rx team members and from the customer
• Maintain up to date lists of point of contacts with each data partner
• Identify needed system enhancements and/or reports and participate in requirement review, testing and implementation and share with the Director of Data Operations for consideration into the longer-term Claritas Rx product roadmap
• Share best practices and learning opportunities with Data Operations team, other Claritas Rx groups, and with customers

Requirements

Skills/Knowledge:

• Ability to review and understand record-level, transactional data and analyze data for trends to identify anomalies
• Familiarity with data quality tools, ETL processes and data governance best practices
• Ability to communicate effectively both orally and in writing
• Strong interpersonal skills
• Initiative and strong work ethic critical
• Ability to multitask and prioritize in a fast-paced environment
• Excellent problem-solving and decision-making skills required
• Strong organizational and time management skills; keen attention to detail
• Ability to work independently or within a team environment
• Reliable, punctual, and able to represent Claritas Rx in a professional manner

Education/Experience:

Required:

• Three or more (3+) years of work experience at a drug manufacturer, data aggregator, Hub or Specialty Pharmacy generating or monitoring commercial drug data files and data flows in support of a business environment
• Strong working knowledge of Word, PowerPoint, Excel, Google Mail and Google Calendar

Benefits

We are seeking to add new expertise and perspective to our strong team of experienced professionals.  We aspire to a culture of accelerated professional development through shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools.

In addition to our great environment, we offer a competitive salary of $70,000 to $80,000 and benefits package and the opportunity to make a significant impact on a first-in-industry digital health solution.  Please send a cover letter along with your resume when applying to the position of interest.  Claritas Rx embraces diversity, equality, and transparency.  We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents.  We believe the more inclusive we are, the better we are.

Join us and discover what it feels like to be part of an environment that rewards ingenuity, risk taking and smart work. It's time to fall in love with what you do!