Senior Manager, Infrastructure Engineer, Data Storage and Protection

Job Description

Current Employees apply HERE

Current Contingent Workers apply HERE

Secondary Language(s) Job Description:

Senior Enterprise Storage & DevOps Engineer

The Opportunity

Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our IT team serves as a strategic business partner, driving innovative ideas and solutions that enhance organisational capabilities in the infrastructure domain. We collaborate globally to deliver services and solutions that boost productivity and foster innovation.

The Senior Enterprise Storage Solutions & DevOps Engineer will be an integral part of the Cloud Technology Services organisation, focusing on building and supporting services to manage storage environments for various on-premises and hybrid cloud solutions at MSD. We are the go-to product team for consultation and support in data management, positioning us at the forefront of technologies that leverage data to deliver impactful results.

Role Overview

Our IT team functions as a strategic business partner, proposing innovative ideas and solutions that drive new capabilities at MSD. We are a global team and collaborate globally to deliver services and solutions, focus on enterprise storage services in Hybrid Cloud Environment, testing new technologies, and providing solution consultancy and recommendations, that enhance productivity and accelerate our ability to drive innovations.

Primary job responsibilities include:

7-10 years of relevant IT technical experience in enterprise storage solutions, cloud providers, and disaster recovery including:

• Traditional On-premises Storage Platforms (File and Block Storage solutions)
• Cloud Service Offerings (PaaS, IaaS, SaaS) in Hybrid Cloud environments
• Disaster recovery process knowledge and hands-on experience.

At least 4-5 years of relevant experience in support and or engineering role, hands-on experience using AWS Cloud, Traditional storage domain, and infrastructure as Code practices, including:

• Enterprise storage solution platforms (e.g., HPE 3PAR, Dell Powermax and Powerscale, NetApp CDOT)
• Excellent knowledge of AWS storage services (FSx, EFS and S3) and deployments
• Very good grasp on AWS Services Route53, VPC, Transient GW, Security Group and IAM Services and security management for deployments
• Experience building solution using AWS Services Lambda, Event Bridge DynamoDB and CloudWatch etc.
• Hands-on experience with Infrastructure as Code (IaC) technologies Ansible, CloudFormation, and Terraform is must
• Experience with scripting language such as Python or Unix shell scripts with strong focus towards automation.
• Experience with software solution design and documentation
• Code development using GitHub Tool and Git Code Management Practices
• Experience and knowledge of using GitHub Actions or Jenkins for CI/CD
• Designing and deploying AWS services using solution design and deployment approach
• Ability to articulate the solution requirements, present solution to customers and build solution using automations wherever applicable.
• Experience with developing self-services using ServiceNOW SRM will be an advantage for this role
• Knowing Kubernetes and container orchestration will an advantage
• Proven experience working and supporting Hybrid cloud environments
• Experience delivering products and features using Agile/Scrum methodologies.
• knowledge of observability tools such as Prometheus, Grafana, Nobel9, or similar platforms.

At least 3-5 years of relevant experience focussed on:

• Operational ITIL support processes and managing platform support KPIs
• Supporting enterprise-class storage HW refresh, patching and upgrades, capacity management tasks and participate and handle performance troubleshooting calls.
• Hands-on experience leading storage data-migration projects as technical SME, and handling escalations as SME
• Experience with infrastructure, network, or security issues troubleshooting.

Soft Skills:

• Team player excelling both individually and collaboratively
• Excellent at connecting with customers, handling escalations, and gathering feedback, proficient in driving conversations and presenting in meetings
• Leading technology strategy, architecture, design, and integration for partnerships
• Understanding cross-cultural business practices and building rapport
• Comfortable managing projects in a fast-paced environment
• Effective communication skills, both verbal and written
• Adaptable and open to change, able to adjust to new situations and challenges
• Efficient time management to meet deadlines and prioritise tasks in Agile teams
• High emotional intelligence, understanding and managing emotions, and empathising with others
• Collaborative, working well with others to achieve shared objectives
• Critical thinking, analysing situations and making informed decisions
• Conflict resolution, effectively addressing and resolving disagreements
• Attention to detail, thorough and accurate in completing tasks

Primary Job Responsibilities:

• Architect, design, and support on-premises and cloud storage infrastructure technologies as senior product engineer role.
• Connect with internal customers to take requirements and translate them into product features and deliver services aligned to our product offerings.
• Independently identify, evaluate, and engineer technologies within storage services (Block, File, Object) both on-premises and in the cloud (AWS/Azure). Develop, test, document, and transition storage infrastructure to operations.
• Plan and execute proof-of-concept work for new technologies and features, overseeing the entire cycle from idea to acceptance and finally implementation.
• Lead projects with focused on product engineering & support tasks, delivering to timelines, and proactively keep track of progress and aligned to Agile timelines.
• Collaborate with IT Security, IT Compliance, and Cross Product teams to continually drive KPI improvements in support of our hybrid cloud vision.
• Design highly available architectures ensuring services can be consumed as self-service via API/portal by various product/upstream infrastructure teams.
• Contribute to our strategic direction and oversight for the design, development, and support of AWS cloud infrastructure services, including the full lifecycle of technical architecture, infrastructure engineering, and operations.
• Work with IT leadership to identify, develop, and drive long-term strategies and initiatives that streamline the overall IT business model.
• Drive process improvements through new enhancements and using automation technologies supported in company.
• Act as a storage subject matter expert, offering help and advice to colleagues from other product teams and customer application support teams in various divisions.
• Work in a fast paced global environment, adjusting time and work schedules according to demand of projects and be a great team player for team.
• Learning neck for new technologies to keep up with changes in industry and requirements of job role using available resources both internal & external.

We are seeking professionals with the following qualifications, skills and experience:

Education Minimum Requirement: 

· B.Sc. Degree or equivalent in Computer Science, Computer Engineering, Information Systems, or equivalent experience.

· Relevant certification or completion of equivalent program in areas such as Software Development, Computer Science, or Computer Engineering.

Who we are:

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for:

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Availability Management, Capacity Management, Change Controls, Configuration Management (CM), Design Applications, Incident Management, Information Technology (IT) Infrastructure, IT Service Management (ITSM), Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Administration, System Designs

 Preferred Skills:

Job Posting End Date:

09/30/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.