Lead - Business insights

Role Overview:

The Head – Business Insights will lead the organization’s analytics and decision intelligence function, transforming data into actionable insights to support strategic, tactical, and operational decision-making. The role will partner with cross-functional teams to embed a data-driven culture and drive high-impact initiatives across the telecom and cloud services verticals.

Key Responsibilities:

Strategy & Vision

Define and drive the vision, roadmap, and KPIs for the Business Insights function.

Align business insights strategy with enterprise goals, focusing on growth, efficiency, customer experience, and profitability.

Data Analytics Leadership

Lead a team of domain analytics leads and analysts across B2B, cloud, network, and enterprise services.

Identify opportunities for predictive and prescriptive analytics across key domains (e.g., churn, usage patterns, product uptake) and work with the AI CoE team to take it forward.

Insight Generation

Deliver real-time, self-service dashboards and deep-dive analytics to enable data-driven decision-making.

Translate complex data into clear narratives for leadership (CFO, CTO, CEO) to drive product, pricing, and operational strategy.

Collaboration & Stakeholder Engagement

Collaborate with Product, Sales, Marketing, Finance, and Operations teams to define analytical priorities.

Work closely with the IT delivery, IT operations, MDM, AI CoE, and QA teams to ensure insight integrity and timeliness.

Data Governance & Quality

Advocate for data standardization, availability, and quality improvement across source systems.

Ensure compliance with data privacy, security, and regulatory standards (e.g., DPDP, TRAI guidelines).

Team Development

Build and mentor a high-performing team of data professionals.

Experience:

15+ years (with at least 5 years in a leadership role in analytics or business intelligence)

1. • Bachelor’s degree in Engineering, Statistics, Economics, or related field
2. • Master’s degree (MBA, MS in Analytics, Data Science, or related field) preferred
3. • Certifications in data analytics/BI tools (e.g., Tableau, Power BI) or advanced analytics (e.g., Python, R) are a plus.
4. • Should definitely have exposure to telecom related reporting and regulatory overview apart from the technical and subject related requirement. 

Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.