Sr. Technical and UX Writer

The Role:
We create a cohesive technical information experience for SnapLogic agentic data integration users. We help deliver feature documentation covering help articles, UI/UX content, release notes, short videos, and more. We are seeking a senior technical and UX writer to complement and strengthen our globally distributed documentation team. 
Interested candidates should share their portfolio with their resume, specifically calling out their contribution.
This is a hybrid role for candidates who live in the SF Bay Area and are able to work onsite at our San Mateo, CA HQ.

What You'll Do:

• Develop technical content that spans every aspect of SnapLogic's data integration platform to enrich users’ information experience
• Deliverables include micro content, contextual help, help articles, API documentation, how-to tutorials, release notes, and short videos
• Write and edit in-product content across applications and workflows that help feature discovery and user education
• Leverage Generative AI and tools across the DDLC to improve and accelerate deliverables. Develop content strategies that allow content to scale with new feature content across communication channels
• Transform complex technical jargon into conversational, easy-to-understand language
• Work on multiple projects at a time, using negotiation to manage time and expectations appropriately
• Conduct content audit, usability, and gap analysis to significantly enhance existing content
• Actively collaborate with UX designers, UI engineers, back-end developers, QA, and product managers
• Peer review content that is developed by the documentation team
• Take the initiative to own various aspects of the documentation process, with the goal of improving and optimizing the current systems

What We're Looking For:

• A degree in technical communication, engineering, journalism, or comparable work experience
• Five plus years of experience as a technical writer, preferably in data integration or a similar software domain. Adept at quickly grasping new technical concepts and technologies
• Knowledge of DITA, Oxygen Author, GitHub, GenAI, Confluence, Figma, Jira, Snagit, XML, REST API, HTML, and CSS
• Familiar with the development process in conjunction with the information evolution process
• Ability to work in a nimble, test and learn, iterative environment
• Coachable team player who can receive and provide constructive feedback
• Ability to make decisions based on analysis and data
• Strong organizational skills.A self-starter who can manage projects in a fast-paced environment and remain focused amidst frequently changing requirements
• Empathetic listening and bidirectional communication skills, demonstrated in effective interactions with users, peers, team members, and management
• Highly comfortable with ambiguity and fast-evolving products
• Truly believes that the devil lies in the details

Why Join:
There's never been a better time to join our SnapSquad!
At SnapLogic, we believe our people are the heart of our success. That is why we are dedicated to creating an environment where you can thrive both personally and professionally. From competitive salaries and robust health benefits to global wellness initiatives, we ensure you’re set up for success - wherever you’re based.
Here’s why you don’t want to miss out on being a part of our team:
A Legacy of Excellence - Recognized Industry Visionary and Leader:When it comes to innovation and growth, SnapLogic isn’t just keeping up; we’re setting the pace. Recognized by Inc. 5000 as one of the Fastest Growing Private Companies in 2024, our trajectory speaks volumes. For the third consecutive year, SnapLogic has been named a Visionary in the Gartner Magic Quadrant for Data Integration Tools, where we’ve been praised for our expanding platform and generative AI innovations. And that’s not all—Aragon Research has highlighted our leadership in the tPaaS Globe Report, calling our generative AI capabilities a major differentiator that puts us ahead of the competition.
Redefining the Integration Category in the Age of AI: In an era where enterprises are reimagining themselves as composable, data-driven entities, SnapLogic is at the forefront, unlocking new possibilities through generative AI and AI-augmented, graphical-visual integration. SnapLogic is not just making integration accessible to highly technical experts, but also to business technologists seeking simplicity. SnapLogic’s comprehensive, highly scalable platform transcends traditional boundaries by unifying application and data integration, API management, and automation. It’s not just another iPaaS platform - we’re a catalyst for agility and innovation, enabling businesses to seize the future today.
Innovation at the Forefront:SnapLogic was first to market with the world’s only generative integration solution, SnapGPT, empowering users to integrate faster and easier. With open source and proprietary large language models (LLMs) and artificial intelligence, SnapGPT enables users to integrate any applications or data sources with natural language. Since launching SnapGPT in early 2023, SnapLogic has launched a full suite of AI solutions, including AgentCreator which empowers everyone to create GenAI-powered automations and applications without coding. Thousands of enterprises around the globe rely on SnapLogic to integrate, automate and orchestrate their data – across their business and now they’re looking to SnapLogic to help them unlock the next frontier of generative AI.  
Join Us on Our Journey
At SnapLogic, we're changing the way the world works with data—and we want you to be part of that change. If you're ready to push boundaries, embrace innovation, and lead the charge in transforming industries, we want to hear from you. 
SnapLogic is headquartered in San Mateo, CA, with team members located across the globe. No matter where you’re based, we offer a dynamic, collaborative, and forward-thinking environment that fosters growth, creativity, and success.
Are you ready to join the SnapSquad and shape the future of generative integration? We can’t wait to see your application!