Specialist - Fraud Prevention Assurance.Finance

Secondary Controls:
1) Understand the business rules, processes, stakeholders, and details for their assigned supporting area within their team.
2) Design, test, create, document, and implement secondary controls within the FMS defined systems and/or in an ad-hoc nature (Power Bi / SQL), with reference to the Risk and Control Framework.
3) Ensure existing secondary controls are functional and mature within their domain and proactively refine controls as and when business processes or rules change.
4) Ensure that secondary controls are being analysed and scrutinized appropriately and any control failures or issues are investigated for the root cause and reported to the Fraud Prevention Assurance Management and the appropriate business/finance stakeholders immediately.
5) Liaise with the Shared Operations Hub to ensure control execution is being executed according to schedule and requirements
Primary Controls:
1) Fully understand the primary control landscape within their assigned allocation within their team, ensuring the primary controls are understood, documented and the primary control owners are known.
2) Guide business to consistently improve their primary control environment and to aid maturity and coverage of the primary control areas.
3) Proactively assist business to design primary controls that will be effective.
4) Escalate any immaturity or lack of control coverage within their allocated area.

Operational Incident Management:
1) When there is a control failure or an incident within the incumbent’s supporting area, there is a need for the incumbent to analyze the data in detail, identify the root cause and present the findings of the root cause.
2) There is a need to report the incident in the defined tools and documents
3) Provide guidance and proposed remediation steps to the business.
4) Implement remediation steps as per DOA (i.e. suspensions)
5) The incumbent will be required to attend ‘critsits’ or ‘war-rooms’ to assist with the resolution process.
6) Quantification of the leakage risk relating to the incidents identified
Mission/ Core purpose of the Job
Working closely with the MTN Executive Leadership Team and the Opco CEOs, the Executive: Group

Change Management & Continuous Improvement:
1) The incumbent will be responsible to attend change management sessions, workshops or meetings within their area to fully understand the impact of the changes taking place and report the changes and details to the Fraud Prevention Assurance team.
a. Provide requirements to business to ensure the primary controls are implemented appropriately
b. Ensure secondary control requirements are understood and implemented as part of the change
2) Input of operational improvements required to reduce and mitigate risks identified
3) Engagement with key stakeholders in the review and agreement of improvement motivations
4) Support for improvement delivery, ensuring timeliness and quality standards are met
5) Ongoing support of internal improvement roadmap to ensure a cycle of review and improvement exists within the team
6) Support for control gap closure, control quality and risk reduction improvement delivery
7) Reporting of improvement results and residual risk levels

Ad-hoc Analysis
1) As and when required, a deep-dive analytics exercise will need to be conducted to proactively understand and find insights into risks, issues or pro-active identification of future forecasts.
2) Reporting and presenting the results to internal and external stakeholders.
3) Perform ad-hoc analyses of data stored in MTN databases and writes SQL scripts, stored procedures, functions, and views. Proactively analyses and evaluates the MTN databases in order to identify and recommend improvements and optimisation. Deploy sophisticated analytics programs, machine learning and statistical methods.
4) Analyse complex data elements and systems, data flow, dependencies, and relationships in order to contribute to conceptual physical and logical data models

Stakeholder Management
1) Support for the framework development for the supply and performance of services from and to these customer and stakeholders
2) Supporting operational relationships with management within these customer and stakeholder communities to ensure performance is regularly reviewed, improved and managed
3) Assist Business Assurance with investigations where required
4) Highlight any findings to Business Assurance that requires Fraud to investigate
Audit Management
1) Awareness of audit supplier expectations in relation to audit plans and approach
2) Providing audit support provided to auditors during the performance of the audit
3) Review, and input to audit findings, ensuring an optimal outcome for MTN
4) Support for prompt and effective issue resolution and closure.
The incumbent needs to keep up to date with all Business Assurance matters relating to MTN SA and share learnings with the team.
 

Key Deliverables
Primary & Secondary Control management and design
• Improved and efficient control performance
• A view of control failures through monitoring of preventative control
• Primary & secondary control thresholds set
• View of Business Unit control coverage
• Mitigating control implementation
• Automated control coverage
• Risk Identification & Resolution

Reporting and Stakeholder Management
• Ensure reporting is in accordance with MTN Group standards as per the Risk and Control Framework.
• Ensure issue management is in line with PPP’s and Risk Escalation Matrix
• Collaborate with business and Business Assurance / RAFM stakeholders in an ongoing and partnering manner
• Effectively communicate analytical reports to stakeholder.

Data Analysis
• Utilise big data analytics to analyse data and extract meaningful business insights.
• Model complex business problems and discover business insights using analytical software and visualization techniques.
• Investigate trends, identify behavior patterns, and anomalies in the data.
• Proactively mines data lake to identify issues, trends and patterns and generates insights for business.
• Communicate results of analysis to business partners/stakeholders.

Operational Planning–Monitoring & Action Planning
• Monitored residual risk
• Revenue/Fraud leakage action planning
• Escalation matrix
• Secondary controls operations
• Fraud incident management
• Root cause analysis & resolution
• Accurate leakage quantification

Collaboration / Coordination
• Collaborate with business assurance teams and various stakeholders throughout the organisation to ensure controls are operating adequately and efficiently
• Collaborate with other functions across the business to ensure effectiveness of analysis conducted.

Education:
• Minimum of 3-year tertiary degree in Computer Science, Business Information Systems, Audit or related quantitative field
• Certified Data Analyst
• Preferred: Certifications of either of the following: CFE, CRISC, CISA, CSX-P,

Experience:
• Minimum of 4 years’ experience in a complex, telco, banking, insurance or fintech industry.
• Minimum 3 years working with Advanced SQL/PLSQL
• Minimum 3 years in data wrangling, data insights using tools such as Python, Alteryx or other
• Minimum 2 years’ experience in data modelling (i.e.SPSS modeler, SSIS, SSAS)
• Minimum 2 years Power BI
• At least 2 years of experience in a financial fraud, AML or similar environment
• Experience working in a medium to large organisation
• Minimum 2 years’ experience with big data tools (i.e. Hadoop, Spark, Kafka)

Any other specifications
• Reporting and analytics.
• Data Visualisation (Power BI, OBIEE, Tableau etc.)
• Big data tools (Spark, Hive etc)
• Solution automation (RPA)
• Critical thinking & problem solving
• Communication & presentation
• Either Telco, Banking, Insurance, Fintech Fraud experience
• Cyber security & cyber fraud
• AI & ML understanding
• Risk management

Professional membership
• Institute of Information Technology Professionals, ISACA

About MTN South Africa

Launched in 1994, MTN South Africa is a subsidiary of MTN Group, a leading emerging market operator with a clear vision to lead the delivery of a bold new digital world to our customers. We are inspired by our belief that everyone deserves the benefits of a modern connected life. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code ‘MTN’. Our strategy is Ambition 2025: Leading digital solutions for Africa’s progress.