Canadian Banking - Data Strategy & Analytics (Global Contact Centre) Internship/Co-op - Summer 2024

Requisition ID: 194208

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Term: May-August 2024

Application Deadline: 03/05/2024

There's no better way to kickstart your career than to do a co-op or internship with Scotiabank! During your work term, you’ll have the opportunity to be part of a winning team, build your network, and discover what you love – all while getting paid to do it! There’s a place for every type of student at Scotiabank and all that we ask for is that you have passion and strong AOO (Attitude, Ownership, and Opportunity).

Is this role right for you? In this role, you will:

• Evaluate metrics / KPIs and support the development of customer insights models for contact centre analytics
• Apply analytics tooling, scripts, and methodologies to find actionable insights, and provide strategic recommendations
• Produce and analyze data visualizations to communicate insights to stakeholders
• Collaborate with peers to build a culture of curiosity
• Build and present strong data-driven business cases to drive process improvement. 
• Leverage Python, and analytics software such as Pandas, Matplotib, etc. to develop analytical models that support strategic initiatives and improve business processes. 
• Create reporting through Excel or PowerPoint.  

Do you have the skills and requirements that will enable you to succeed in this role? – We’d love to work with you if:

• You are currently enrolled in post-secondary education and are enrolled in a STEAM-based (Science, Technology, Engineering, Arts (Economics/Finance), Mathematics) program 
• You love to learn and envision yourself working for an international organization that heavily invests in your future.
• You enjoy being involved in extracurricular activities such as conferences, clubs, and competitions
• You have some past customer service, retail service, contact center, or direct client experience
• You have a passion for business intelligence, analytics, and data science
• You have strong knowledge of analytical tools and languages such as Python, Pandas, Matplotib, Power Bi, etc. 
• You have a high level of competency with MS Office suite, especially Excel (Ex: Pivot Tables, Formula, Graphing, etc). 
• You are able to clearly identify and articulate key insights and recommendations. 
• You can work in a fast-paced environment with cross-functional teams. 
• Nice to have: French or Spanish speaking, but not required.

What’s in it for you?

• You’ll be part of a diverse, collaborative, innovative, and high-performing team.
• In-depth training to prepare you for the role, as well as ongoing coaching and feedback to help you succeed!
• Exclusive student events such as Scotia Student Day, Lunch & Learns, leadership panels, and much more!
• Bank-wide orientation to learn more about Scotiabank and gain exposure to senior leadership across the organization.

How do I apply?

For students applying to our internship/co-op or new graduate programs, we do not require resumes! We believe in evaluating you through relationships over resumes and are focused on learning about who you are and what you’re interested in to uncover your true potential. Instead, we ask that as part of your application you complete the below:

1. Complete your PLUM Profile here and save it as a screenshot.
2. Complete a short one-way video interview here.
3. Apply to the role and when the application asks for your resume, instead upload the screenshot of your PLUM Profile.

*To be considered for student opportunities at Scotiabank, Tangerine, and MD Financial you must complete all steps above

Location(s):  Canada : Ontario : Toronto || Canada : Ontario : Scarborough 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.