Data Analyst - Customer Insights

At August Health, our mission is to empower the essential work of caring for our elders.

We achieve this by providing a modern operating platform and electronic health record (EHR) that enables senior living operators to deliver high-quality care with confidence.

Caregivers are the heart of senior living communities, embodying care, compassion, and well-being. Yet, they face increasing challenges—higher resident acuity, complex workflows, and staffing shortages. At August Health, we build tools that simplify their tasks, eliminate inefficiencies, and provide the insights they need to focus on what truly matters—caring for residents.

At August, we strive to live our values each day, in every interaction with our customers and with each other.

• Be responsible – leave things better than you found them

• Take ownership – be decisive and take action

• Be ambitious – build something great

• Keep an open mindset – communicate candidly and welcome new ideas

• Be humble – celebrate each others’ successes and learn from our mistakes

• Stay positive – assume best intent

Job Description

At August, our data-driven approach and customer-obsessed culture are critical to our success as a company and brand. As August grows, we're building analytical expertise across our team and we're looking for a Data Analyst to join our Data team while partnering closely with Customer Success to help our clients better support their communities and caregivers.

You'll be the bridge between data and customer empowerment, helping our Customer Success team show senior living communities how data insights can simplify workflows, reduce administrative burden, and give caregivers the tools they need to focus on resident care.

In this role, you will:

• Analyze customer data to identify how communities can better support their caregivers and streamline workflows

• Create dashboards, reports, and visualizations that help Customer Success demonstrate value to clients

• Partner with Customer Success on Quarterly Business Reviews (QBRs), customer meetings, and strategic initiatives

• Present findings to customers and translate complex data into clear, actionable recommendations

• Build scalable data processes and provide strategic feedback to Product and Engineering teams

• Understand senior living operations and caregiver workflow patterns to identify pain points and opportunities that empower care teams

The ideal candidate:

• 2-3 years of data analyst experience with advanced SQL skills (window functions, CTEs, query optimization)

• Experience with Python for data analysis and visualization tools like Looker, Tableau, or similar

• Solid understanding of statistics for practical business applications

• Customer-obsessed mindset with concrete examples of helping customers meet their goals

• Experience presenting to external stakeholders and working directly with customers

• Understanding of data structures, privacy, and responsible data stewardship

• Excellent communication skills - you can make complex data accessible to anyone

• Healthcare data experience (EHR systems, medical terminology) is a plus

Our team brings together deep expertise in technology, healthcare, and company-building. We’ve led teams at Apple, Google, Landmark Health, and Adobe, co-founded and exited multiple companies, shipped products used by hundreds of millions of users, and managed clinical teams caring for thousands of patients.

Backed by top-tier Silicon Valley investors, we are partnering with some of the largest senior care organizations in the U.S. to transform the future of senior living.

We offer market competitive compensation based on experience and ability, including significant equity option grants. Other benefits include excellent health, dental, vision coverage, 401K, One Medical, Talkspace, HealthAdvocate, Teladoc memberships.