QA Manager

About AllTrails
AllTrails is the world’s most popular and trusted platform for outdoor exploration. We connect people to the outdoors, help them discover new places, and elevate their experiences on the trail. With the most comprehensive collection of trails in the world, AllTrails supports inclusive access to nature for a global community of millions of trailgoers. Every day, we solve incredibly hard problems to get more people outside, for their wellbeing and the collective care of the natural world. Join us!
This is a U.S.-based remote position. San Francisco Bay Area employees are highly encouraged to come into the office one day a week.
QA Manager
We're looking for a dedicated QA Manager to help ensure every AllTrails user experience meets the highest standards of quality and reliability. In this role, you'll guide and mentor a skilled team, build and scale thoughtful QA strategies, and foster a culture rooted in curiosity, accountability, and continuous learning.
If you're energized by solving complex problems and building products that help people connect with the outdoors, we’d love to hear from you.

What You'll Be Doing:

• Managing and mentoring a team of experienced and passionate quality engineers
• Developing manual QA strategy, methodology, discipline and framework
• Monitoring and analyzing key process and quality metrics; driving corrective and preventive action plans to ensure ongoing improvement
• Providing technical expertise in Testing Methodologies, Testing Processes, Tools and Techniques
• Fostering a quality, accountability, and collaboration culture across the organization

Requirements

• 5+ years QA experience
• 2+ years of QA Management experience
• Excellent knowledge of Risk Identification, Risk Management and Risked Based Testing
• Strong technical skills, both functional and non-functional, ideally in a continuous delivery environment
• Self motivation and a deep sense of pride in your work
• Scrappy, creative problem solver who is willing to dive in wherever is needed
• Passion for the outdoors
• Comfort with ambiguity and an instinct for moving quickly
• Humility, empathy and open-mindedness - no egos
• AI Native: You naturally incorporate AI tools to enhance your work. You’re comfortable writing prompts, evaluating AI outputs, and enjoy experimenting with new ways to boost creativity, productivity, and decision-making.

Nice to Have

• Experience with backend and/or web application testing from design to release
• Experience with web technologies like HTML, CSS, Javascript
• Experience with SQL and databases
• Familiarity with ZenDesk, UnitQ

Nature celebrates you just the way you are and so do we! At AllTrails we’re passionate about nurturing an inclusive workplace that values diversity. It’s no secret that companies that are diverse in background, age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be more successful. We’re focused on creating an environment where everyone can do their best work and thrive.
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